I was on hold about an hour. First CM was not very knowledgeable, but she transferred me to guest services since we had a recovery package from free dining.
Guest Services was able to move my Aug. 3 to 5 ASSp reservation to a preferred room at POP, no extra charge. My rate was the same.
For my August 10 to 15th, he moved us from a LM room at AOA to preferred room at POP, and he was able to get a price decrease for that package.
So I got the 35% rate off of both reservations. They did not make me pay more for move from ASSp to POP even though the rate was higher.
I asked about taking one day off of our reservation, and he said that if I modified that way, I would lose the rate.