Resort Change by Disney

[Ian3314]

So you are the third one that stated this. Should I stay on hold or just give up and try again tomorrow?

At this time I'm in it till THEY hang up on ME. Not giving in after this wait.

 

[#1eeyoregirl]

So it seems now that if we do get through tonight we are being told to call back tomorrow? I am at the 5 hr mark for GS and our trip starts on July 11, this day has been so draining and I have a feeling tomorrow will be the same

 

[cmp1976]

I would stay on hold. Every person in front of you will clear out fast when they're told the system is down. And with luck the system might come back up by your turn.

They said I could try calling back tonight later or try again tomorrow. She said it had been down for 30 minutes so far.

 

[Redheaded Lass]

At the 4 hour mark....loosing hope.

(Me) (DH) (DD-20) (DS-18) (fur baby)

1999 Off property, 2008 ASM, 2009 ASM, 2010 Pop, 2011 Pop,
2012 CBR, 2014 CBR, 2015 CBR, 2016 CBR, 2017 POR, 2018 Pop, 2019 CBR, 2020 POR ???

 

[macye]

Finally got through after 6 hours and 50 min and they are doing "magical enhancements" and asked me to call back tomorrow... not helpful

 

[doleddanielle]

They said I could try calling back tonight later or try again tomorrow. She said it had been down for 30 minutes so far.

I was just told that the wait time for GS is 6+ hours, mostly because they're having a queue wait while hoping the system will come back up (and no one knows when that is).

 

[sailored]

What time should I call tomorrow. 7?

 

[bffer]

I'm giving it 10 more minutes on hold. I have to get up early for work. 5+ hours and I am tired. I will try first thing in the morning. It's harder to do this at work, but it might be my only option.

 

[Cheeseburgerpodqueen]

Finally got through after 6 hours and 50 min and they are doing "magical enhancements" and asked me to call back tomorrow... not helpful

This is exactly what happened to me. On hold for 7.5 hours and told there’s nothing they can do tonight and to try again tomorrow.

 

[GigEm96]

Getting nothing but busy signals and the occasional recording saying that my call cannot be completed at this time.

 

[PPFlight75]

So you are the third one that stated this. Should I stay on hold or just give up and try again tomorrow?

I would stay on

 

[DisneyMommy77]

Ok, 7hrs, 7mins later.......yes, the system is down but the CM wrote down all my reservation #’s and wrote down my wish list. She said she will call me back once the system is back up and running. I still don’t know where I am staying in less than 3 weeks, but I have some hope that she will call me back!

 

[scili]

Had a similar issue as previous posters. Started calling at 7 am, after several hundreds of calls when finally got through, it hung up on me after 3.5 hours while I was waiting for the special team. Another hundred calls later, when finally got through again and transferred to the special team, was on hold for 7 hours only just now to be told that the system was down. The cast member said the system was down for the last few hours, but that they only got the advisory around 40 minutes ago. Before I got transferred to the special team both times, I was told there was very limited availability for my category (club level) at Wilderness Lodge and Boardwalk Inn. They couldn’t find anything that was comparable to my specific category - club level deluxe room. Travel dates are 8/24/-9/4. They told me to call back tomorrow.

 

[cdobert]

Same. 6 hours, 45 minutes to be told the system is down. We arrive in 20 days...to a closed hotel. Very nice cast member tho.

 

[Herding_Cats]

5h36m on hold for gs and I hung up. Will try again tomorrow morning because I won’t trying to make park reservations.

 

[Allison_Disney101]

Anyone still hanging on the line? Any updates if the system is back up?

 

[snvanvl]

I am still waiting been waiting for 5 hours 20 min. It only took me about 5 minutes to get thru the first line for them to put me thru to GS

 

[JenBush]

Anyone still hanging on the line? Any updates if the system is back up?

I'm still hanging on. I'm too stubborn to hang up since I just hit the 6hr mark on hold. At this point I'm expecting to be on hold until 11 and then be told the GS line is closed for the night and to call back in the morning.

 

[Ian3314]

Just got off after 7 hrs told system down. Totally frustrated! Leave in 23 days. Told I would be called back. Work next 2 days and can't use phone. I'm usually really understanding but get your s.... together WDW!

 

[Yooperroo]

I'm still on. 6 hours and 8 minutes with Guest Services