Cruise and Theme Park Operational Updates due to Coronavirus

[pclvnmcky88]

Sounds like you have the same problem I did. I had the same issues as you and only got 1 park day booked before never ending crashes, but I had Olaf all day. Your issue is likely the fact that you have APs AND 8 ticket package, and like @rteetz posted earlier a blog page reported that Disney "prioritizes" certain tickets and therefore your APs and package tickets are in conflict and the system is likely reading your APs and not your ticket package. Since APs cannot book yet the system doesn't recognize you should be able to book your package. You will need to call Disney tomorrow to straighten it out.

The AP issue was taken care of. I couldn't book more than 3 days this morning and just was able to book all of my days

 

[CastAStone]

Please no I need a recovery period from this

Crazy indeed. I need to take a break for a bit lol

I couldn’t possibly keep up today. Too much work! I gather the rebooking piece never really went as planned?

 

[Mit88]

Hopefully in able to book the remainder of my trip(s) tomorrow. At least I doubt the waiting room queue will be cleared tomorrow

 

[AmberMV]

The AP issue was taken care of. I couldn't book more than 3 days this morning and just was able to book all of my days

You have APs AND dated tickets?

 

[Rxdr2013]

AP here finally was able to get all 14 days between my 3 trips this morning it was only 6 days I could get. I kept having to use different browsers as it was giving me the unavailable greyed out.

 

[Makmak]

So....I may win the prize....I’m still on hold. Don’t they close at 11PM? do you think I’ll be on hold all night? Hahaha

 

[bpx2]

Did you take your own luggage? Wondering if they still deliver it to your room.

We brought our own luggage. Not 100% sure if they are delivering. They were unable to send us the luggage tags in the mail, so we decided to just grab our bags.

 

[rteetz]

Every single Disney park has an opening date now!

 

[rteetz]

https://twitter.com/x/status/1275263688098881537

 

[stayathomehero]

Every single Disney park has an opening date now!

Once this thread is eventually no longer needed, @rteetz deserves a month vacation from DisBoards.

 

[Marthasor]

I’m not crazy am I? There was something about Disney canceling trips of guests didn’t modify right? I saw Carlye’s tweet on it but I can’t find it anywhere anymore on any sites.

It's still on the WDW website: If no action is taken for impacted stays, Disney will automatically cancel your reservation within 7 days of the original check-in date and process any refund due to the original form of payment.

https://disneyworld.disney.go.com/experience-updates/resorts/

 

[IceSkatingPrincess]

I couldn’t possibly keep up today. Too much work! I gather the rebooking piece never really went as planned?

I read reports of people on the phone for over 7 hours who finally got through to be told that the system was down and to call back tomorrow. It took some people over 200 calls to even get in the queue because the circuits were jammed to even call in.

Also cost vs. no cost moves were inconsistent based on if you got a CM that knew what was up/asked the correct questions to get transferred to the guest services team. It looks like it got better as the day went on... but still, big oops. The resort change thread is an interesting read.

Also the park reservation system was a hot mess but I'm sure you knew that

 

[Marthasor]

It seems the language stating private dining and in-room dining not being available has been taken off the website. It now says under resort amenities that deliveries would only be made to occupied rooms - is it possible they will offer room service? I wish they would do some type of mobile order room service and they could just drop the food off outside your room door.

 

[rteetz]

Once this thread is eventually no longer needed, @rteetz deserves a month vacation from DisBoards.

Vacation? What’s that?

 

[rteetz]

Stacy lives!

https://twitter.com/x/status/1275269061551763458

 

[Clockwork]

I’m not crazy am I? There was something about Disney canceling trips of guests didn’t modify right? I saw Carlye’s tweet on it but I can’t find it anywhere anymore on any sites.

Not crazy, I saw that too.

 

[rteetz]

Not crazy, I saw that too.

I figured it out. It’s still there I just couldn’t find it.

 

[HorizonOne]

Oh no.

I feel like you are a much more positive person than I am....and I haven't been crazy about the colors from afar. Hearing that...I can't see my opinion changing.

The colors of the castle are the same Disneyland castle was painted during its 50th. You will get use to it

 

[Poohlie]

AP here finally was able to get all 14 days between my 3 trips this morning it was only 6 days I could get. I kept having to use different browsers as it was giving me the unavailable greyed out.

What browser worked? I didn't have greyed out days, only limited to 3 (AP), now I have all greyed out days and refreshing/incognito/logging in & out not working. So tired of this.

 

[AmberMV]

What browser worked? I didn't have greyed out days, only limited to 3 (AP), now I have all greyed out days and refreshing/incognito/logging in & out not working. So tired of this.

Do you have a WDW Resort reservation? Only people with resort AND ticket/AP can book parks right now