AP Only Info Thread Reservation System /Extensions / Refunds

[PrincessV]

Still no 30-day extra extension on my FL Gold AP, only the 117 days I got previously. Anyone else? I wonder if I'll need to click the email link to say I want the extra month...

 

[e_yerger]

Tax included? I've tried figuring it out a variety of ways and I can't get it to come out to that number.

Yes - My credit card was charged $808.34 in March 2019 when I renewed.

 

[Eastern]

Yes - My credit card was charged $808.34 in March 2019 when I renewed.

Looks like they refunded you for the 117 day closure period even though your AP expired earlier.

AP w. May 16th exp: Received $259.91 refund

808.34 divided by 365 = 2.2146

259.91 divided by 2.2146 = 117

 

[e_yerger]

Looks like they refunded you for the 117 day closure period even though your AP expired earlier.

That makes a lot of sense. It's wrong on Disney's part. but makes sense

 

[1lilspark]

PIF FL Gold for me & Silver for Sister as of now have our 117 + 30 applied (nov/dec expiration now April/May)
We live 75 mins away and figure if we can make it at least once to each park between now/spring it’s worth it {presently have all parks booked for Nov and all but DAK booked for Jan staycations}

Now the waiting game begins for magnets + The inevitable announcement of at least November’s RunDisney event being cancelled and the refunds for that

 

[PrincessV]

Ha, no sooner had I whine here then my AP was updated with the additional 30 days - it works lol!

 

[e_yerger]

Alright another experience from me:

I have another friend who is linked in my Friends & Family section on MDE. She has been in the hospital since Easter, and she asked me to request a cancellation on her pass as she will most likely not even be able to use it with the extension.

I called the passholder line, after 40 minutes I connected with a CM. I was done the request at 55 minutes.

I did not have her annual pass card number, but the CM did ask for it. She had to get approval from a manager to request the refund, but given my circumstances I was approved to process her refund.

 

[MotherKnowsBest]

I also did not get the email for my paid in full pass but I used the link posted by Yulilin in this thread last week and it worked for me to extend my pass. You might try the link before waiting on hold.

Could you post the link again please? I can't seem to find it.

 

[18MAGIC]

3 calls last week at about 2 hour hold times each...2 times the call hung up...3rd time spoke to someone who could not find my contract ID in the system. She escalated it 2 times, and still couldn't cancel it. She told me to wait on the email with the link. I still do not have the email with the link in it. Another call-on hold an hour and the line said a voicemail box was not set up goodbye. 2 chat people later telling me to call the number to the monthly payment plan department. I cannot get them on the phone. When I call that number it goes to random departments. This is getting a bit crazy. I just want my passes cancelled. Oh, yeah, and we never asked for an extension and our passes are now showing 5/31/2021 expiration when they should expire 1/4/21. I just don't know what to do. No one can help us cancel them. They give us the run around!

 

[A_Hal]

Looks like they refunded you for the 117 day closure period even though your AP expired earlier.

AP w. May 16th exp: Received $259.91 refund

808.34 divided by 365 = 2.2146

259.91 divided by 2.2146 = 117

For those who have received the partial refund for the 117 closed park days: Have you found that the above formula was used for your refund? I just received our refund this morning and received significantly less than the OP. We paid about the same amount for our renewal passes as the OP. I made a split payment with a gift card and the rest paid by credit card, but the majority of the payment was with CC. Is it possible, part of the refund went back to a gift card? Has anyone had a similar experience? I've been on hold with the VIPassholder line. Just curious if anyone else had this experiences. TIA.

 

[SleeplessInTO]

it's third party. Disney can't do anything about that as far as I know

It’s just bizarre that the Disney CM on the pass holder line doesn’t have any info at all re: what happens with APs bought through a third party. I’m okay with it if they tell me they can’t be cancelled. But I’m not the only one that has this situation. These forums are my only reliable source of information.

 

[e_yerger]

For those who have received the partial refund for the 117 closed park days: Have you found that the above formula was used for your refund? I just received our refund this morning and received significantly less than the OP. We paid about the same amount for our renewal passes as the OP. I made a split payment with a gift card and the rest paid by credit card, but the majority of the payment was with CC. Is it possible, part of the refund went back to a gift card? Has anyone had a similar experience? I've been on hold with the VIPassholder line. Just curious if anyone else had this experiences. TIA.

I believe my refund amount was an oops from Disney. I got refunded for dates that my pass was expired.

 

[pepperandchips]

Could you post the link again please? I can't seem to find it.

Here you go:

the email makes it sound like you only have to click on the link if you want to cancel your AP

We recognize that Park reservations will change the way that many of our Passholders use their pass. With that in mind, in June, we shared that Annual Passholders will receive a one-month (30 days) extension to their pass. This additional month will automatically be processed and visible in their My Disney Experience account over the coming weeks.

If you prefer, you can cancel your pass and receive any applicable refund in lieu of the additional month. Please note this option can be selected now through August 11, 2020 by clicking on your personalized link. You can also call V.I.PASSHOLDER Support at 407-939-7277 for assistance on any individual concerns. We anticipate heavy call volume and appreciate your patience as we answer all inquiries.

I hope it works for you! You might try logging into your MDE on your browser first before clicking the link.

 

[kmorlock]

Gold Pass DVC non- residentpaid in full 1/22/20, original expiration 1/22/21. Requested cancellation before it was an option. MDE extended passes without requesting for the original closure dates then later added 1 month extension. Email offering cancellation received and replied again that a cancellation was what we wanted. Received refund of $119 each pass? Does this Amount seem off and pretty low to anyone else?

 

[Skywalker-77]

Anyone have the latest details on how long you need to be on hold to get through? Was on hold for about an hour and a half then got disconnected.

 

[Madame]

Gold Pass DVC non- residentpaid in full 1/22/20, original expiration 1/22/21. Requested cancellation before it was an option. MDE extended passes without requesting for the original closure dates then later added 1 month extension. Email offering cancellation received and replied again that a cancellation was what we wanted. Received refund of $119 each pass? Does this Amount seem off and pretty low to anyone else?

Yes. Our DVC Gold APs were activated Dec 30 2019 (UT hoppers upgraded after Blackout) and we got 230.40$ per pass. You should get that same amount.

 

[MsVanderquack]

I just received an email response that states a lot of the sameness info that has been shared here already but with a VERY IMPORTANT ADDITION:

“Please note that August 11, 2020, is the deadline for all Passholders to make a selection between these reopening pass management options.”

Sorry if someone has mentioned the deadline already and I just missed it, but wanted to share here for others who didn’t get the AP email that this response said I should have already ready received this email:

“Passholders should have recently received an e-mail with additional information to make these selections directly from your My Disney Experience Account.”

So make sure they know your preference by August 11th.

 

[tbssenterprises]

I'm confused on the whole cancellation thing. Basically, I don't think I will (as I have a few trips planned in the future with park reservations....) but, maybe I will if someone can explain?

I have a Platinum AP (out of state). It was due to expire August 28, 2020. It was then extended to around the end of December, and now, finally, the additional 30 days and it is January 23rd, 2021.

If I cancelled today, how much would I get back? Would they refund me only from March 15 (was that the date?) till August 28, (my original expiration and it would be appx. 5 months and a week) or January 23rd, 2021 (which would be 10 months worth?)

Thank you all for your help.

 

[yulilin3]

OK, so it looks like my AP got the "one" extra month extension (already got the four). But I believe it should go through January 28th, not the 23rd. I am on hold with AP Services right now. I can't figure out where to find in MDE my "original" passholder dates, so I'm not sure if I have a leg to stand on.

Did they happen to anyone else?

Merged you to the existant thread

 

[ChipNdale8887]

Are there still people out there with a "paid in full" AP who have not gotten an email? I'm still waiting.

I cannot afford to be camped on the phone for an hour or more in the hope of being connected to a CM who will refund my AP. I'm also irritated that I won't be told my exact refund amount. By my calculation, I'm owed well over $1k. I shouldn't have to work this hard to get a refund that I'm rightfully owed. This is a company with enormous resources. They pulled in over 2 billion dollars on the last Marvel movie. I think they can afford to hire the right staff to enable a more painless refund process.

I've never received anything. We bought 8 day tickets that we upgraded to annual passes at MK on 12/27 last year. So expiration date was 12/27 now is 1/26/2021. We'd like to cancel our Out of State Platinum passes. I feel like it's going to be a mess. Our passes have yet to have the 117 closure dates added. On top of that we paid with Gift Cards.