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Goodbye, Maxpass. Hello, Disney Genie.

My husband and I have had the top-of-the-line AP for well over a decade now, with visits at least 1-2 times a month. Many times, we may go for a few hours, ride a few rides, grab some food, and go home. Otherwise, I might drop $100+ at one of the bars or restaurants on some generic food and overpriced cocktails. We bought merchandise on a regular basis. Apparently, we are the kind of visitor the Disney wants to get rid of, and I hear them loud and clear. It is not so much the cost, but the constant nickel and diming and uncertainty of it all that completely turns me off to the new AP and Genie crap. I just hope Asia reopens soon, as it looks like I will be making more than one annual trip to HK and Tokyo to get my Disney fix, rather than wasting more time and money in Anaheim (despite living 25 minutes away).

It was fun while it lasted...I am sure I will be back a few more times to visit Mr Toad and Trader Sam, but my days of spending $10k+/year at Disneyland are definitely over now.
 
My husband and I have had the top-of-the-line AP for well over a decade now, with visits at least 1-2 times a month. Many times, we may go for a few hours, ride a few rides, grab some food, and go home. Otherwise, I might drop $100+ at one of the bars or restaurants on some generic food and overpriced cocktails. We bought merchandise on a regular basis. Apparently, we are the kind of visitor the Disney wants to get rid of, and I hear them loud and clear. It is not so much the cost, but the constant nickel and diming and uncertainty of it all that completely turns me off to the new AP and Genie crap. I just hope Asia reopens soon, as it looks like I will be making more than one annual trip to HK and Tokyo to get my Disney fix, rather than wasting more time and money in Anaheim (despite living 25 minutes away).

It was fun while it lasted...I am sure I will be back a few more times to visit Mr Toad and Trader Sam, but my days of spending $10k+/year at Disneyland are definitely over now.

My husband is in the same boat as you ... which is heartbreaking for me as we have a six-year old. He says he'll give this "an honest chance" (we have an upcoming trip booked) but, if the in-park experience feels like constant nickle-and-diming, he's probably done. :(
 
I’m more annoyed at the potential process - having to go through THREE separate transactions (G+, LL1, LL2) after tagging into a park, not to mention any decision making that needs to be done about when/where…I just want to pay and be done with it.

I hope the checkout process is smooth—like, I don’t even want to enter my CVV code. I just want to be off my phone and off and running.
 
I’m more annoyed at the potential process - having to go through THREE separate transactions (G+, LL1, LL2) after tagging into a park, not to mention any decision making that needs to be done about when/where…I just want to pay and be done with it.

I hope the checkout process is smooth—like, I don’t even want to enter my CVV code. I just want to be off my phone and off and running.
Also let’s hope the app doesn’t crash when everyone tries to purchase genie + and get boarding groups all at 7am 😫
 
It’s a bit ironic that for us Disneyland has always served as a great escape from the day to day of regular life.

And now, Disneyland is basically a day of being on our phones, while occasionally sitting in a ride and immediately going back to the phone.

With all the changes, if you aren’t on your phone you could miss the chance to be on your favorite ride, or ordering food, and you have to start even before the park opens with some of the newest rides.

And for the “pleasure” of this, you get to pay more.

Not really the Disney experience we are looking for. We’ll see how it goes, but certainly many other things we can do with thousands of dollars for our vacations.
 
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As I ponder this new program in conjunction with the "Magic Key" program, it seems like the balance Disney is trying to achieve is to keep frequent visitors (APs) in the parks to buy merch and food but keep them out of ride lines to improve the experience and create a more level playing field for infrequent guests. Someone who visits frequently isn't as likely to pay for upcharges for either Genie+ or per-attraction Lightening Lane, which will make both the standby lines and the "Lightning Lane" waits shorter for infrequent visitors. The daily limit on per-attraction Lightning Lanes is a limit on the "haves" taking up all of the available slots.

Even if there is eventually an AP Genie+ add-on, the inability to "stack" and hold multiple Genie+ attractions at once eliminates an advantage for those who were Maxpass masters and specialists with the "refresh" trick. At the end of the day, I don't know that it's a bad balance for them to strike.
 
I know I am in a very lucky position to be part of the upper section of the "K-shaped economic recovery" I also work in the tech and internet industry where during Covid my job has been to help my clients pivot their business to eCommerce and mobile first, so I am excited to experience all the new tech experiences at Disney.

I guess maybe I have a different outlook as being able to keep up with and adapt to the rapidly changing tech and internet industry is part of my job The changes that Disney is making excite me, as I get to experience what a high end company can do when they have the huge resources that Disney have.

I am not resistant to change, I embrace it. To just get to Disneyland cost me over $2000, thats just flights and hotel, so the pay per ride system is not really a big expense to me.

This new change is the natural ebb and flow of the customer lifecycle.

For every family that has been going to Disneyland for the last 20 to 30 years that is priced out, there will be the new family that starts going to Disneyland.

I think I've spent $2000 at DLR this past year and I live local! They want locals with expendable revenue to go to DLR and spend ALOT and OFTEN. I think they don't want long lines, because how can you make purchases around the park while waiting in lines....wait a minute, G+ is going to "suggest" I improve my Park Experience by offering a service I have to pay for, while I'm waiting in a line? It's a genius nickel and dime move!
 
I’m more annoyed at the potential process - having to go through THREE separate transactions (G+, LL1, LL2) after tagging into a park, not to mention any decision making that needs to be done about when/where…I just want to pay and be done with it.

I hope the checkout process is smooth—like, I don’t even want to enter my CVV code. I just want to be off my phone and off and running.
Don’t forget that just get in the park you have to hope the day you want to go is available to reserve… and of course that’s after you buy your ticket or AP!
 
I think I've spent $2000 at DLR this past year and I live local! They want locals with expendable revenue to go to DLR and spend ALOT and OFTEN. I think they don't want long lines, because how can you make purchases around the park while waiting in lines....wait a minute, G+ is going to "suggest" I improve my Park Experience by offering a service I have to pay for, while I'm waiting in a line? It's a genius nickel and dime move!

I would not be surprised if a Genie shopping experience is added to this. One where you can shop for your souvenir ears and balloon while waiting in line, then drop by a booth to pick it up.
 
Okay, I've been thinking about this since yesterday and now have my thoughts in order.

1. There is absolutely NO WAY in the world that we will pay per ride for ANYTHING. Absolutely no way. We have ridden all the rides numerous times already and NOTHING at the parks is worth paying separately for.

2. I don't mind the basic premise of Genie+. Seems similar enough to Maxpass that I'm not offended. I suspect that return windows will have to remain within the hour to 90 minutes in order for guests to remain satisfied with their purchase, so I suspect Disney has engineered a way to make this so. I imagine a set number of Genie+ slots will be available per ride per hour and they will pulse them out periodically rather than releasing all availability at park opening. The language about needing to redeem your G+ selection before getting another one mirrors the DAS, which gives you a return time equal to the standby wait. I wonder if the Genie+ will work the same way.

3. I also suspect that part of Genie "suggestions" points to the idea that Disney may PHYSICALLY CLOSE standby lines when they get "full", as in, when they reach a predetermined endpoint, rather than allowing them to spill into walkways. You have to believe that Genie+ will NOT be purchased by a majority of park visitors, but also, you can't have lines snaking into walkways when people decide to just wait. We already know that people WILL wait 150+ minutes for RSR, which has happened numerous times still at decreased capacity. If the parks increase capacity, those standby waits will swell even more. So, I have to think Disney will find a way to steer people away from the busiest attractions. I even think, using location services, they might send you a push notification if you approach a LL enabled attraction offering you the ability to "ride now" at a discounted price (i.e. less than what a LL reservation would have cost if you pre purchased access). So, let's say you passed on paying $30pp to LL RSR, but as you approach the entrance to be greeted with a 180 minutes standby line, the Genie pops up and says "wow, this wait is very long right now! Would you like to gain entry right now for $15 per person?" I can honestly see that working from a psychological standpoint. I feel like they would get more takers that way because it seems like you are being offered a deal.

4. We will be buying the Dream Key. We will NOT purchase Genie+ on a per day basis. Now, we do have DAS for our son, but I often go to the parks without him (either just with my husband or solo, or with friends). I won't give in. I will hold out for the inevitable "magic key add on" which I suspect will cost at least $200 this time around. Considering we go much more than 10 times a year, I will purchase it as an add on at this price point, although I won't if it's over $200. I have a feeling the Key holders will reject this en masse, and Disney will relent within a month.

5. The DAS changes are the best thing to come out of this announcement. Having to go to the kiosks and wait in more lines was always a hassle. I have always wondered why we couldn't just make new DAS selections via the app. It seemed like such am easy thing to implement. Now, I do NOT like the idea of making an advanced DAS selection prior to visiting, because it sounds like you have to pick your ride time and stick with it, and we can't keep to such a strict schedule. Luckily this doesn't seem to be a requirement, just a new benefit of you CHOOSE to pre register in advance. We will stick to obtaining the DAS in person every 60 days. We are using that interaction as a way to encourage our son to be a self advocate, and zoom interactions are not the same as real in person ones, so I am glad both options will now be available. I do also appreciate the strong language about how lying to obtain a DAS will be harshly punished. It should deter the dishonest people at least somewhat. The idea of a lifetime ban from Disney parks and the revocation of your pass or ticket media without a refund is exactly the type of punishment that will keep dishonest people out of the system. The penalty won't be worth it.

Overall, it's not ALL bad, but the pay per ride option is indeed, quite disgusting. I feel like that option should ONLY be in place for the rides that require the Boarding Group lottery. I think a lot of people would be willing to pay for ONE ride in each park, if they didn't end up with a BG. But paying for Space Mountain when Big Thunder is a Genie+ selection doesn't sit right at all.
 
It sure looks easy to use in the Disney Genie video! All those happy guests setting up their plans for rides and dining! And being able to skip the regular lines! All for only a few dollars more. A few dollars more. A few dollars more! I'll pay but will others?
 
It seems to me that if the touring plan capabilities of the free Genie app are successful, it doesn't really decrease the amount of time in lines, it just evens it out more. If you have a 5 minute line for one attraction and you direct a bunch of people there, it quickly becomes a 30 minute line, without necessarily making the 60 minute line at a different attraction get shorter. It also may have the side effect of less 'down' time - if people spent less time trying to figure out what to do, they get into lines more quickly, meaning you actually see all wait times increase.

So this may decrease wait times for some attractions, it seems that it will necessarily increase wait times for others. The main change is leveling the playing field between rookies and experts, which is definitely an interesting social experiment.

I wish they had rolled out Genie first, and then announced Genie+, and then (or .... how about never!) announced Lightning LaMes. Its a pity Genie wasn't ready to go at the beginning of summer.

I also have some sympathy for folks who were making a living selling touring plans. This will likely wipe out that industry unless Genie's algorithms are horrible or the IT scaling is a disaster (always a chance that the tech just fails).

All in all I think I like Genie, am slightly concerned about Genie+ (better than F+, worse than MP), and hate Lames so much my knee jerk reaction was nausea. I'm in a family of 7, so all these so-called nickel and dime increases are actually three-digit increases for us!
 
The more I think about this the more upset I am. Definitely not getting an annual pass now until I (at the very least) see how this works in the parks. Just an unbelievable and staggering amount of greed here. If the standby line turns into a mess because of this then I'm probably never buying a pass again and will only go once a year and maaaybe the Halloween parties since the fastpass system is usually disabled for those events. And that's after having a pass for the last 10 years. Can I afford a pass and this genie scam? Yes, but I would feel like a complete sucker paying for this nonsense and walking around the park feeling like a fool is not something I'm interested in. I go to disneyland to escape, not to feel like Im getting fleeced every minute of the day.
 
As far as the 'Genie' preplanning....there are many of us who either have to or choose to conserve our 'steps', so we concentrate on 'areas'. Typically we'd do all the FL dark rides & MH in one fell swoop even if it meant a little longer in lines. Then to the Westside to do those rides. You get my drift.

It's not always practical or a good use of time/steps to be traipsing from one ride in FL , across the park to NOS for another, then back across to TL for a third simply because that's what Genie tells us is the best thing to do based solely on wait times. Oftentimes, the time you waste traipsing back and forth is close to the amount of any wait time you've 'saved'. Not to mention 'wear and tear' if you're mobility impaired.
 
Interesting observation. I’d assume they’ll still classify the attractions in tiers like they were doing before, so a ROTR pass will probably end up being good on anything. Although the problem remains because Rise is pretty much in a tier of its own. Even if Space Mtn or RSR are also paid LL attractions, I wouldn’t feel like either one was a good substitute if I had paid for Rise.

I suppose they could replace your paid Rise pass with, say, two passes for other attractions, but I doubt they’d go that way.

It’ll be especially interesting if there is some kind of dynamic pricing to these paid LL passes.

Disneyland never had those tiers (thankfully). I so hated FP+.
 
I’m with you. We’ve had APs for years and finally have our first trip back planned for November, but I’m going to cancel. Honestly, it’s not an issue of affordability, it’s just that all this nickel and diming and pre-planning is such a turn off. We are a family of 6, so the upcharge for us is just stupid. There are better trips out there w/o all the crazy planning.

You would have hated WDW then. I hated that aspect of WDW (and it was pretty much impossible to get the popular fastpasses unless you stayed on site - which I didn't - since they could book so much sooner). Ugg, I hated FP+.
 
It's a little different for them because the FP+ system was always free - they've never had an upcharge system. This doesn't feel like a huge shift from MaxPass (and they're specifically likening it to MaxPass in their promotional videos).

But their Fastpass+ system was pretty useless to anyone staying off site. I think this will be MILES better for someone like me at WDW (who doesn't choose to stay at one of their resorts). FP+ was such a huge turn off. I honestly hardly ever bothered with a fast pass at WDW due to it.
 
This ^. I expected to pay an upcharge. I didn't expect to pay an upcharge on top of the upcharge. IMHO, feeling nickeled and dimed is not an improvement in guest experience. Charge me a more expensive, all inclusive genie+ rate once, and let me enjoy my day.

True, or they could have made an option like "$20 for those that don't need Space Mountain, etc" and "$30 to include one pass for Space Mountain, etc, per day". Something like that?
 

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