ANNUAL PASSES ARE BACK!!!

[Sandisw]

I have had enough issues over the past years to warrant a better system. dining issues, fast pass issues. the list goes on.

Better system is different. I was only referencing traffic. But I am not IT so maybe it’s simple

 

[386chad]

They definitely need one on release dates and I have had this issue when trying to make ADRs for busier times. They can do better!

LOL, exactly. It's called cloud scalability. Relatively trivial for someone of Disney's stature and caliber. The 'door' scales based on demand.

 

[john7994]

OK. So if I call to buy Socerer passes today, do I call the ticket number at 7 am, or do I call MS at 9 am?

who u get through. says not open till 7 AM?

there is a number in the check-out cart - if you hit one - it puts you through to someone ... but they can't sell anything until after 9A.

 

[Sandisw]

Called the number in the cart - got right in - they are "aware" of the issue - they indicated they don't think it will "sell out" but if it can't be done online - they said to call back after 9A as they are not able to sell them from the group that I was calling into.

My guess is that maybe MS will be the ones needing to be called?

 

[jimim]

there is a number in the check-out cart - if you hit one - it puts you through to someone ... but they can't sell anything until after 9A.

ok thanks. I just hung up cause I didn't have an issue in a park right now and it said call back 7 AM. thanks though. good looking out.

 

[LBarLRanch]

LOL, exactly. It's called cloud scalability. Relatively trivial for someone of Disney's stature and caliber. The 'door' scales based on demand.

They should be able to just spool up more virtual machines as demand warrants. That's what cloud services are for.

 

[jimim]

My guess is that maybe MS will be the ones needing to be called?

I thought MS can't sell tickets? I thought they route you to tickets? It's been 10 plus years since I had to buy a fresh pass.

 

[SabresFan]

Entirely agree. Or put in a queue system for things like this (like taking a number at the DMV) so that at least SOME people get served. My passes remain in my cart. Hope they will just sit there until the logjam clears.

Yeah, I expected the kind of queue they have for Moonlight Magic, or on the Shop Disney site when there's a new merch drop. They know how to do it, they just haven't bothered to implement on this.

 

[Geomom]

Sigh...apparently I could have slept in.

 

[MarkNC2Disney]

I’m very well qualified to say… this IT problem is extremely solvable technically and for less than the price of one Sorcerer pass.

It’s inexcusable.

 

[john7994]

ok thanks. I just hung up cause I didn't have an issue in a park right now and it said call back 7 AM. thanks though. good looking out.

I still went with that option - just to see what they would say. They were sympathetic, but I also wanted a record later that I called in identifying the problem in case they "sold out". The CM I spoke seemed pretty optimistic that despite the current problem they are aware of - the Sorcerer Pass wouldn't sell out. Gave me a little hope I suppose.

 

[Little E]

@Sandisw Thank you for the advice!

 

[Sandisw]

I thought MS can't sell tickets? I thought they route you to tickets? It's been 10 plus years since I had to buy a fresh pass.

For DVC renewals, you need to be verified first and ticketing stopped being able to help. So, it is possible that it how it will be from now on for new passes as well…i am only talking the Sorcerer Pass.

 

[jlmasl]

Sigh...apparently I could have slept in.

Seriously tho

 

[MarkNC2Disney]

Sigh...apparently I could have slept in.

Yeah, this is cute. I’m sipping coffee out of my Polynesian Villas & Bungalows mug….

 

[princesscinderella]

I've gotten to a different express checkout page twice now but its literally a blank screen with nothing.

 

[386chad]

They should be able to just spool up more virtual machines as demand warrants. That's what cloud services are for.

Precisely. Amazon Web Services and Microsoft Azure have been offering this for a decade or so. It's not new and exotic tech. Not sure who hosts them, but I agree with others that their IT people appear to be beyond incompetent. Unless there is some other data I'm not aware of that prevents them from being their true IT selves, and there almost always is.

 

[AfricanLodger]

So the question is, do we all storm the phones at 7am or just wait it out until the online issue is solved. Neither is fun.

 

[AinW]

There's a reference number for the purchase in your cart (Cart ID ...) below the Check Out button. I made note of that in case they say they're "sold out"

 

[NeutralNovice]

So the question is, do we all storm the phones at 7am or just wait it out until the online issue is solved. Neither is fun.

RUN! EVERYONE FOR THEMSELVES!