frannn..I am with you as far as the persistence goes!! I fired off an email to the Disney Club and here is the number I received to call about my "benefits". 800-654-6347. This is proably the regular number but I have been too busy to call today to find out what the problem is!! Here is my experience, I printed the info off the website given above by Beth R. I took it in with me and two of the three people in the store were clueless, one of them being a manager. The first cm told me I must need a coupon when I pointed out to her the info clearly stated that I did NOT need a coupon but simply to present my card she took it to the other two managers there. One knew the deal. When I went to check out she did ask if I had a letter and the girl told her I was the one who brought the info in from the DC's website. The manager then told me that they knew about it but were not allowed to mention it themselves. I told her that was not the case as I was in there Sunday the 16th and was told they knew nothing of the info. She looked at me kinda funny, like they should have known, but she didn't say anything else. SO, if you were not one of the lucky Dis members to get this info on the board or a letter you are being cheated out of your extra 10% and even if the cm's know they are not going to tell you!! I agree, unbelievable! You must call tomorrow and find out what in the world is going on and get your extra 10%!!! I know this is probably petty in the scheme of things, but I am with you, if that is what you are supposed to receive, then they should honor it!! Also, I want to call and find out the deal about the newsletter, which I have yet to receive, and why some members received this letter and others did not. I was never told when I joined that there might be times when special benefits were offered to a select few and if that is the case I am not interested in the DC for the future. Please post and tell me what happens. Like I said, I may be silly but this annoying the heck outta me.
CatOne