This is a cautionary tale for any vegetarians that trust Disney World's dining.
While visiting in early October (Saturday the 5th to be exact), my partner and I went to The Wave at the Contemporary. This was our second meal there during our trip. We've been going there for years and have always had great service and food.
During our first visit during this trip, my partner (who hasn't had meat in over 29 years) was offered the Impossible Burger as an option. He had specifically waited until we were at Disney World because we trusted them (vs. perhaps trying it at a fast food restaurant here at home, where we have no idea who is making or serving the items). The first visit went off w/o issue and he enjoyed his Impossible Burger very much. He is enjoyed it, so much so, that he again ordered it on our second visit. However, this is where the visit went off the rails.
The server wasn't familiar with the impossible burger, so he wrote it down and went to ask the Chef. He came back and said it was available and we ordered. After our late meal, we went back to the room where he started to feel ill and nauseous. This got worse and he was ill for the entire night. That's when we decided to compare the receipts for the two meals and realized one was listed as a Veggie Burger while the second was listed as a Signature burger. He had been served their full blown, red meat burger during the second meal!! We were stunned, shocked and to put it bluntly, TICKED OFF! We immediately called and complained, but were speaking to the folks that can only handle pre-arrival issues. We were advised to go to the front desk and ask to speak with the manager.
While I was on the phone, my partner walked over (still ill) to speak with the manager at the restaurant. The manager on duty told him he couldn't help, b/c he was managing breakfast (not the dinner the previous evening) and offered no assistance or help with the issue. So much for that Disney service they brag about so much (i.e. I didn't cause the issue, but it's my problem) it was just our problem.
Upon speaking with the front desk manager, we received lots of sympathy and a refund for the meal. However, that seemed like little consolation to my partner. Due to his being ill, we had to cancel our Sunday Brunch Dining at the California Grill - but still incurred a charge. We were told that "the situation would be handled" with the Server and the Chef.
About an hour later, we receive a call from the Manager of The Wave. This call was to offer us private dining at the Wave. We couldn't believe their solution/offer to rectify the situation would be to offer us MORE FOOD from the restaurant that made him ILL. Really? We wouldn't trust them to make toast at this point - let alone ever step foot in the restaurant again.
All in all, in what an EPIC failure on Disney's part. To any others visiting, please be careful. While it didn't in our case, this could mean life or death for others. Please be cautious and if you think something is even SLIGHTLY off, ask questions and demand answers. We won't be returning, thus our new name for the restaurant The Wave (Goodbye). Hope nobody ever has to go through this during their trip!