I have a long rant on our recent experience. We sailed on the Disney Magic out of NYC on Oct 16th. I have sailed with Disney 8 times including this sailing and have been on all the ships lack there of the newest Wish. We have always had wonderful trips and I have to say this was my worst experience I have had on Disney.
First the Magic is really showing her age. Her exterior areas are all rusted in many areas and the flooring on deck 4 and deck 9 all have areas where the rubber is peeling out and don’t even have a coating on them anymore, very faded. They do try and keep the areas around the pool nice but leave the immediate pool area and they look very bad. Quite a few areas had various missing or broken pieces to them. Plenty of lights around the ship were out and not replaced. The carpet around the ship was shredded and showing the flooring underneath. Many areas of carpeting also could have used a good shampooing cause of the noticeable dirt and stains. The really sad thing I saw was that the main lobby chandelier has large sections peeling off of it. We didn’t go looking for things just everywhere you looked something just stuck out. There were plenty of things around this is just some of the things and happen to photograph.
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The dining experience wasn’t good. This was something we were really looking forward to. We sailed on the Dream just last year and we thought everything was great with the food. This sailing we had so many issues with the food. To start it off at the breakfast buffet the scrambled eggs which was boxed eggs which we are fine with was undercooked. They were egg soups, very watery in the dish pans you served yourself from and this was for all the egg dishes that had scrambled eggs in them even ones with toppings added in. Not even firm at all. Even the MDR had this egg issue. The bacon was flavorless and limp and we love bacon. The Mickey waffles were soggy also from them steaming each other in the serving pan. They had the churro Mickey waffles one day and those were good but they didn’t come back. I did find a dish called Chicken Congee at breakfast I tried which turned out to be good tho it looked terrible like a yellow mush. It became my go to item at the breakfast buffet. Sadly the last morning they over salted it so it was inedible. The lunch buffet also had issues with food being over cooked or bland lacking flavor. I found if you kept to the premade foods that they only had to heat up to serve they were fine. Room service was some of the better food we had but they served us a side of chips with our grilled cheese that was the crumbs from the bottom of the bag and didn’t give us our coleslaw. They also gave us honey mustard to go with our hot wings which was strange we asked for blue cheese and they gave us Honey Mustard and Ranch. The Duck in Diner was where I had my biggest issue happen. I ordered the impossible burger and they told me it would take a while to make to make sure it was cooked correctly. Told them it was fine I was in no rush. When they finally gave me the burger I sat down with it but it looked off. So I cut it in half and it was raw inside. Poked my finger in it and it was cold and mushy. So I had stood there waiting for my food cause they said they wanted to make it cooked correctly and they still served me a raw meal. The Pinocchio pizza window was passable but the more specialty pizzas went quick and they hardly made them. They only usually had cheese, pepperoni or sausage. My DH big issue was the roast beef sandwich from Daisy’s Delights. He got the sandwich shortly after they opened so the food should have been it’s freshest. Well when he bit into it he immediately spit out. It was all mush like it had sat out all night. I went and got one to see if it was just one bad sandwich. It wasn’t it also was mush.
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The main dining was ok. I am disappointed that dishes I have ordered many times have changed and not for the better. Our server kept asking me and my DH if our meal was ok and if we wanted anything else but had to keep telling him that we didn’t care for something and no thank you to picking something else. They seem to have changed the recipes or the new crew are not making them the same anymore. I miss them having Cabanas open for table service. That was one place you could get a good and hot meal every time cause they made it fresh just for you not a whole dining room.
I am so happy that the Dream will be the ship we get out of NYC next year cause this sailing made me really sad about how Disney has slipped so far from trying to make sure you have a a good vacation. I did see plenty of Earning my Ears name tags on this sailing but I don’t believe this should have affected the sailing as much as it probably did. I did fill out the questionnaire at the end of the sailing and made sure we noted all the problems. I am sure there will be many here ready to argue in defense of Disney but seeing and experiencing the decline at WDW and now Cruise Line I find it hard to give Disney a pass anymore. I hope Disney redeems itself when we sail on the Dream next year but if we experience what we did this sailing we will sadly have to give Disney time to get their act together.
