tigger2esq
Princess Extraordinaire
- Joined
- Oct 18, 2000
I had to call this morning to adjust my PS for Cinderella's breakfast in January from a party of 8 to a party of 7 (I didnt want to get charged the extra $10 fee for a person I KNOW is not coming). Since I am in PA--it was a long distance phone call. I called from my office which has a timer on my phone. I called at approximately 10am EST (Which I had hoped would be a non-busy time to call to change these ressies--also I made sure not to call in around the 90 day window for any big holiday weekends). I was on hold a total of 13 minutes before speaking to the first "live" person. After telling her what I needed (which I presumed would be a simple request that SHE could handle since she was able to pull up my ressie on her computer screen) she aksed to put me on hold to "connect me with ***" (I didnt catch what she siad here). I sat on hold another 4 mintues before speaking with my second "live" person who again confirmed the PS ressie number, and the change from 8 to 7 people (and my request for a high-chair) When I finally hung up the phone--the timer read 20:29. OVER 20 MINUTES for a simple PS change. UNACCEPTABLE in my book. Disney either needs to shorten wait times or get a toll free number. I sent an email to the customer service email address on the website voicing my displeasure with this experience.