star72232
DIS Veteran
- Joined
- Jun 6, 2013
Just got off the phone with non-customer service Via the extra-special, super fast ONYX number. After being lost in silicone-sally loops for far too long i got the message that "we're currently experiencing longer than usual wait times, good bye" WHHHHHHHHHHaaaaaaaaaaaaaTTTTTT! SO i called back and got stuck on hold for over 10 minutes before someone finally answered. I was trying to track down my missing 25X miles from the March on-line promotion. He tried to argue with me that it hadn't been long enough to claim them and when i read the fine print that stated 75 days he told me i could have used the online claim. Told him i had and received an email telling me that since it was more than 25 miles and i quote "Your email will be placed in priority sequence and a personalized reply will be on its way within 7-10 business days. " Yeah, the 10th day was yesterday!
Long & short i eventually got those miles credited in several lumps because "i can only add 250 miles at a time" I swear it was never this hard to use this programme!!!
Now to decide what to do with all these miles
I'm still dealing with that stupid 25X online promo too. After approximately 27 emails, they now say it will be 4-6 more weeks before they decide what to do.
I'm wondering if the chat might work better? I'm not Onyx, so calling isn't an option for me. I'm missing 2077 AM and I'm frustrated!