I have read some of the notes on bad service. It can happen with any business. Most recently, on our 3rd trip with Tiffany, we had a not-so-good driver. First, he had my husband's first name wrong and misspelled the last name on his card at the escalator. Then, we had to carry our own luggage from the baggage area to the curb because in his words "he was parked a mile away and wanted to go get the car". He left us to collect the luggage and then we had to wait 20 min. at the curb for him. I had requested the grocery stop & mentioned this to him. He said he would "have to see???". Finally, he took us to Publix, dropped us off - we were in the store for 20 min. total so I would not keep him waiting. Again, we stood waiting for him to appear 15 min. later. I don't know where he went in the meantime but he certainly was not watching for us. He could not find the hotel and had to radio someone to inquire as to where it was (we were staying off-site for the first time although last year, our TTC driver could not find the AKL and after driving around the WDW resort for 30 min., and drove us to Animal Kingdom itself to let us out. That was hilarious!! Here we were in a stretch limousine with all of our luggage and he thinks he is to drop us off there. He called the dispatcher & got directions eventually.) Anyway, my point is that this last trip was not the smoothest in terms of the ground transportation. I am hopeful that this does not mean that TTC is slipping in terms of service and knowledgeable drivers. Will we use them again? I think perhaps yes - this September. We'll see how it goes.
A note regarding a post I saw here re: sponsors. This poster was correct. Being a sponsor is merely advertisement for a company & I think you should use their sponsorship as a GUIDE only. Do your research. We had problems last year with Dreams (sorry, Pete) that took a few months to try & resolve. We still ended up without everything that was promised - DCL did not credit our credit card as promised by Dreams but I was worn out from the battle. Finally, don't let the little things ruin an entire vacation - life is short. Live it and find the good in it. (sorry the post is so long!)
A note regarding a post I saw here re: sponsors. This poster was correct. Being a sponsor is merely advertisement for a company & I think you should use their sponsorship as a GUIDE only. Do your research. We had problems last year with Dreams (sorry, Pete) that took a few months to try & resolve. We still ended up without everything that was promised - DCL did not credit our credit card as promised by Dreams but I was worn out from the battle. Finally, don't let the little things ruin an entire vacation - life is short. Live it and find the good in it. (sorry the post is so long!)