I was telling DH about this thread last night and he reminded me how awful it was the first time...
We arrived just as the restaurant opened and there was no line - however, we waited 20 minutes for a table! (After the restaurant was seating another family who had some kind of membership).
Then, we waited another 15-20 minutes for our waitress...who brought out the menus and took our drink order, then vanished for a loooong time.
When we finally ordered, she again vanished and we repeated had to ask someone to get our waitress - drinks were empty, etc. Finally our food came out (crab cake sandwich and build your own lettuce roll things I recall specifically) and it was mediocre at best - especially for the price tag! Mine was so bad that I didn't eat it - by this time we had been in the restaurant (empty, mind you - maybe five other families) for over an hour. I got up with the baby and left - who was impatient and upset by this point...and DH waited for the check and to complain to the waitress. She said 'oh - so, I guess you don't want it wrapped?" WRAPPED? My husband just told her it was inedible (the entire plate was full - I had picked at some of the noodles, that was it) and she didn't once offer to get a manager or comp it.
So, I returned home, contacted the company, and never heard back. That meal alone (lunch) was over $60 and took a good hour and a half.
I'm not sure why we went back, but we visited the one in Chicago almost a year later. This time was better - but the dining room was so crowded we literally could not scoot the chairs back or let the kids out to go to the restroom - my DH had to pick them up out of the chair and lift them over the table! Again, mediocre food - I don't remember what we ordered...and we paid over $120 for this meal (dinner time with the gimmicky cups of Icee).
Blah. I'm glad he reminded me of that...we'll definitely stay far away in WDW...at least I can get cute gimmicky stuff there!