lorenni
DIS Veteran
- Joined
- Aug 27, 2012
Westjet downsized our plane yesterday for our direct flight home from Miami to TO and I and my 7 year old got bumped to a connecting flight on United today.
Trying to make lemonade of the lemons, I and DH (me from deck four and him from TO) made some quick phone calls and we went back to our pre-cruise hotel and spent a day at the beach.
Westjet got our names wrong so we couldn’t check in (we did finally manage it after an hour on the phone and some QT with an agent at the airport this AM). They told United that DS was born in 1987 so he was given seats by himself on both legs. He’s 7.
Luckily our BMO rewards card is going to cover $500CAD of expenses related to the trip disruption. Because Westjet isn’t covering anything. Not even the checked bag fee on United. The $500 will cover the hotel and the bag fee. Everything else (taxis and meals) is on us. Surprisingly, hotels are in high demand during spring break. :/
I’ll never understand an algorithm that chooses to bump a frequent flyer (with status) in a foreign country with a minor...but this frequent flier may soon be reconsidering my habit of choosing Westjet over AirCanada for all of my business travel. I totally get that having the Boeings grounded was out of their control - but every mistake they made after that they get to own 100%.
Trying to make lemonade of the lemons, I and DH (me from deck four and him from TO) made some quick phone calls and we went back to our pre-cruise hotel and spent a day at the beach.
Westjet got our names wrong so we couldn’t check in (we did finally manage it after an hour on the phone and some QT with an agent at the airport this AM). They told United that DS was born in 1987 so he was given seats by himself on both legs. He’s 7.
Luckily our BMO rewards card is going to cover $500CAD of expenses related to the trip disruption. Because Westjet isn’t covering anything. Not even the checked bag fee on United. The $500 will cover the hotel and the bag fee. Everything else (taxis and meals) is on us. Surprisingly, hotels are in high demand during spring break. :/
I’ll never understand an algorithm that chooses to bump a frequent flyer (with status) in a foreign country with a minor...but this frequent flier may soon be reconsidering my habit of choosing Westjet over AirCanada for all of my business travel. I totally get that having the Boeings grounded was out of their control - but every mistake they made after that they get to own 100%.