outahere
DIS Veteran
- Joined
- Aug 12, 2002
Even though I agree that you can catch just about any communicable disease just by just going shopping, to school, etc., we decided to cancel our February 3 day cruise. Having read many threads on the topic here on disboards, we decided it just wasn't worth $2300 to gamble on being ill on vacation, or coming home and being ill afterward. The sad part of this is, that when DW called DCL this morning to cancel, the CM gave her a really hard time, to the point of being pushy and obnoxious. When told we were cancelling because of the virus, his response was a very curt "No one is getting sick on the ships!!" and "There is absolutely no reason to cancel". DW's response to that was "Perhaps you should read disboards and the newspapers, now just credit my credit card!!".
If this is the way DCL is going to allow their people to handle guests who want to cancel, I think it's time for some customer service training, before they lose a lot of people entirely (me included). If we are treated like that again, Disney will lose a customer who has spent thousands of dollars at WDW and DCL (I already refuse to shop at a couple of national chain stores due to very bad treatment in years past).
Climbing off my soapbox now........
If this is the way DCL is going to allow their people to handle guests who want to cancel, I think it's time for some customer service training, before they lose a lot of people entirely (me included). If we are treated like that again, Disney will lose a customer who has spent thousands of dollars at WDW and DCL (I already refuse to shop at a couple of national chain stores due to very bad treatment in years past).
Climbing off my soapbox now........