Same here.
Disney outsourced their IT department years ago to overseas contractors.
The people responsible for our grief are not Castmembers and are not committed to the brand or customer experience. It was totally predictable that people like you and I would be up all night trying to make a reservation using the webpage that Disney provided for that purpose.
Sure, someone could have checked to make sure the main webpage actually worked but...they didn't. Someone would have actually had to give a sh*t about us and be willing to make an effort on our behalf. But clearly nobody did.
So, here we are, after months of waiting and anticipation, and an entirely sleepless night with nothing to show for it except a whole lot of anger and frustration.
This isn't the first time and it won't be the last, either, because Disney doesn't have to care. All of the reservations are gone regardless, so what difference does it make that the reservation system failed a lot of folks like us? None. From Disney's viewpoint, this was a huge success.