MomOTwins
The Mommy Fairy
- Joined
- Mar 5, 2018
Hi all,
I am so exhausted from my 2 hour phone call with DCL guest services, and really need some disboards community help here. I had originally been booked on a May 2020 cruise, moved it to August 2020 cruise, DCL cancelled the August 2020 cruise, and I rebooked to 2021 (sorry, I know that is really convoluted). On the original cruise I didn't have the vacation protection plan, because it was a short cruise on the Dream and I booked it before all this Covid stuff. But I do want insurance for my much longer and more expensive 2021 cruise, so I added it, and the CM at the time had no issues with me adding it.
Now after a long runaround with no real answers, according to DCL, they had to remove VPP because it was apparently not allowed in my circumstances. They said that because I had two cruises cancelled instead of one, they had to cancel my 2021 reservation and rebook it under the old May 2020 reservation number in order for me to keep my FCC., and my old vacation number was ineligible for VPP because it was paid in full. When I pointed out that my FCC was already successfully applied to my new 2021 reservation number, they basically said the CM who initially rebooked me made a mistake and I was out of luck. They told me I could cancel and lose my FCC and placeholder, or keep it and get third-party insurance.
That was partly background and partly a rant because I am so frustrated that this rebooking saga never seems to end, and I've spent so much time and energy on a single vacation that is still 14 months away from me getting to enjoy. For the first time, I am considering just being done with DCL. But if I do keep the cruise, I need your help because I just don't even know what is a "good" insurance company or where to begin.
Does anyone have any favorites they would recommend? The big things I want to make sure are covered are denial of boarding if one of us gets sick, or medical treatment/evacuation if we get sick or injured on the ship or at a foreign port--does anyone have recent post-Covid world experience booking outside insurance and found ones that still have good policies? I also would like to wait until closer to PIF to buy the insurance, in case I'm not able to get time off work and can no longer sail, but I don't know if I can wait or if I have to book it now. Can anyone help me out a bit and steer me in the right direction?
I am so exhausted from my 2 hour phone call with DCL guest services, and really need some disboards community help here. I had originally been booked on a May 2020 cruise, moved it to August 2020 cruise, DCL cancelled the August 2020 cruise, and I rebooked to 2021 (sorry, I know that is really convoluted). On the original cruise I didn't have the vacation protection plan, because it was a short cruise on the Dream and I booked it before all this Covid stuff. But I do want insurance for my much longer and more expensive 2021 cruise, so I added it, and the CM at the time had no issues with me adding it.
Now after a long runaround with no real answers, according to DCL, they had to remove VPP because it was apparently not allowed in my circumstances. They said that because I had two cruises cancelled instead of one, they had to cancel my 2021 reservation and rebook it under the old May 2020 reservation number in order for me to keep my FCC., and my old vacation number was ineligible for VPP because it was paid in full. When I pointed out that my FCC was already successfully applied to my new 2021 reservation number, they basically said the CM who initially rebooked me made a mistake and I was out of luck. They told me I could cancel and lose my FCC and placeholder, or keep it and get third-party insurance.
That was partly background and partly a rant because I am so frustrated that this rebooking saga never seems to end, and I've spent so much time and energy on a single vacation that is still 14 months away from me getting to enjoy. For the first time, I am considering just being done with DCL. But if I do keep the cruise, I need your help because I just don't even know what is a "good" insurance company or where to begin.
Does anyone have any favorites they would recommend? The big things I want to make sure are covered are denial of boarding if one of us gets sick, or medical treatment/evacuation if we get sick or injured on the ship or at a foreign port--does anyone have recent post-Covid world experience booking outside insurance and found ones that still have good policies? I also would like to wait until closer to PIF to buy the insurance, in case I'm not able to get time off work and can no longer sail, but I don't know if I can wait or if I have to book it now. Can anyone help me out a bit and steer me in the right direction?