Andrew DEREK UK
DIS Veteran
- Joined
- Mar 8, 2004
We are also VERY disappointed in how DCL handled all of this. We cancelled our two cabins on back to back 2011 Med cruises. We do not like the new itineraries nearly as much and feel so annoyed by the appalling lack of consideration given to those who were booked we have no desire to try to work around it.
Andrew--we did not hear from any kind of retention team either (I never thought we would though--never occurred to me until I read the post) and have now been on 8 DCL cruises (usually sailing with multiple cabins--often groups of 10 or more).
We have asked our TA to let us know when Princess and HAL release their 2011 schedules for Europe. Disney has slipped anyway--DD12 did not enjoy a single activity in the Quest last week (she still had a nice time just hanging reading and swimming and going to family activities when something was actually scheduled--lots of big holes there too).
I am very surprised, most organisations with a big customer base, do have a retentions department, and you would expect Disney with its customer service reputation to have one; their handling of this has been appalling, if it was intentional I would say arrogant, but I guess left hand doesnt know the existence of a right hand.
Princess and RCCL are top of my list. Looking for Malta;Tunis and if possible Egypt.