Martin Holder
Earning My Ears
- Joined
- Feb 7, 2016
We booked Wilderness Lodge for December 2018 some 6-8 weeks ago. Virgin took our deposit and all confirmed. I receive a call today that due to an unavailability issue it is no longer available, blaming Disney. I was offered a full refund or like for like hotel. When I explained we had booked this due to its location, Magic Kingdom, other hotels are hardly like for like. The Polynesian was £1500 more but Virgin kindly offered to pay £300 off!! I asked if other dates were available but I would have to research that. Offered Animal Kingdom but not keen due to the transportation, only buses. Tried to explain that we were more than disappointed but kept getting the unavailability line repeated. I booked through Virgin not Disney but they are taking no responsibility. I have even exchanged Tesco vouchers in order to upgrade our seats! Now researching other hotels but all far more expensive for the location. I have asked for someone in authority to ring me tomorrow. To be honest we are more than disappointed with Virgin.