I thought I'd share my experience with the Disneyland DAS Video Chat today, Feb 7th.
I logged in, accepted the Terms & Conditions and connected to the chat at 6:30pm.
I was immediately asked if my dates were within the 2-30 day window and my starting park date. I was then put in the queue to chat with a CM.
I connected with a CM on chat about a minute later. She verified that all members of my party had park tickets and reservations linked to my account. She then verified that the DAS guest (me) was present and asked if I was ready for the video chat. Once I confirmed, I was put in the queue for the video chat.
I was only logged out once while waiting, so I logged back in and wrote something in the app to verify I was still connected.
At 7:15pm, a CM came on the chat and verified my information. He then connected the video chat. It only took a couple of minutes to verify everyone I wanted to include in my DAS party and explain why I needed DAS. The CM then went over the rules of the program and verified I knew how to use DAS in the app, which I had already used in December.
The CM then asked if I had any questions. I was able to verify that the DAS expires 60 days from the date of the call, so April 7th in my case. He also confirmed that any DAS Advance Selections would automatically convert to Multiple Experience passes if the ride was down during my time window.
While we were still on the Video Chat, he went ahead and booked my DAS Advance Selections for each day. I was given 3 specific times to choose from: morning, afternoon and evening for each ride, when available. Once each ride was booked, it immediately appeared in the app under Future Plans. I was glad we did the Advance Selections on the video chat, because it was so much faster to verbally go through each selection rather than having to type everything out. I wrapped up the video chat at 7:25pm.
The one thing I haven't seen mentioned is they're allowing you to book your first DAS Advance Selection in your starting park tied to your park reservation. However, the second DAS Advance Selection can be from either park if you're park hopping.
I'm so glad I did the Video Chat. I was so surprised to be connected in 45 minutes and done 10 minutes later, especially during the busier evening hours. It's also one less line to deal with when I get to the parks, so I can just immediately start booking rides in the app.