Disney's CORONADO SPRINGS RESORT Information & Questions

[ChimneyJim]

I can only imagine being in a highly anticipated tower with no AC in August in Florida

We just got back from the pool and our room is still ok but we are facing due north. I was just looking at the rest of the tower and thinking about that.

 

[armerida]

We just got back from the pool and our room is still ok but we are facing due north. I was just looking at the rest of the tower and thinking about that.

Surprisingly our room is still cool on the 12th floor despite no AC all day. We’re in a standard room facing HS/EP.

 

[ChimneyJim]

Still out for us. We are on 15th floor. Club level staff isn’t able to provide much info. We have Toledo reservations tonight. Not sure if the restaurant is affected or not.

Just saw a sign downstairs that only indicates Dahlia is closed tonight.

 

[ChimneyJim]

Moved to Casitas 4. Out of rooms with power in tower.

 

[Turksmom]

Moved to Casitas 4. Out of rooms with power in tower.

That's too bad. We're booked in a regular room next week and I had considered looking for tower availability because it looks really nice, but I think we'll stay where we are! I hope they get it sorted out and you get your tower stay eventually.

 

[KNJWDW]

Just saw a sign downstairs that only indicates Dahlia is closed tonight.

Thanks. We made it to dinner at Toledo. They moved us to a different room in the tower.

 

[KNJWDW]

Moved to Casitas 4. Out of rooms with power in tower.

Hopefully they can get you back to the tower. Manager type CM told us they had 200 rooms to move around.

 

[ChimneyJim]

Arrived back at 1050. No power, started packing. Power came on at 1115. Headed to Barcelona for a drink.

 

[Hi Pluto]

Just got a call from the front desk - they do not have any anticipated time for getting the power on. They are proactively moving people out from the sections with no power. We’re moving to our third room in as many days! But getting a credit for one night.

Personally, I would go to the front desk and very politely, calmly, and with much empathy, explain that you are not having such a great time. Maybe nothing will come of it besides a few more fastpasses, but it might help you feel better for the rest of your trip.

Then, when you return home, contact guest services (?) and explain your disappointment and inconvenience, again, politely and respectfully. Also include how the CMs handled the situation (especially the positives). I can't say what they'd do with it, but it seems Disney will usually try to make you feel better about a bad stay.

 

[ChimneyJim]

Good morning! Still have power but now the elevators are down.

 

[famsen]

Are all the elevators out? What is everyone doing; using the stairs to go up and down to their floors?
This is what has me rethinking my trip to Gran Destino Club Level that I have to pay off tomorrow. Very nervous about the reports I am reading and how badly the communication was lacking.

 

[Turksmom]

Are all the elevators out? What is everyone doing; using the stairs to go up and down to their floors?
This is what has me rethinking my trip to Gran Destino Club Level that I have to pay off tomorrow. Very nervous about the reports I am reading and how badly the communication was lacking.

We have Coronado (not the tower) booked next week- our first time at that resort and I'm currently looking for another option. Our June trip was just one problem after another. Enough that we left early and I was thinking about cancelling our November trip. Then the AP preview for GE came out and we decided to give it another shot. I went with CSR instead of an AS, hoping to make everything as relaxing as possible without blowing up the budget and I am definitely second guessing that choice

 

[Farro]

Are all the elevators out? What is everyone doing; using the stairs to go up and down to their floors?
This is what has me rethinking my trip to Gran Destino Club Level that I have to pay off tomorrow. Very nervous about the reports I am reading and how badly the communication was lacking.

Elevators are now working. While they were being worked on I read reports on Facebook that cast members were at all the elevator banks directing people to use the Mousekeeping elevators.

Also reading reports of being well taken care of by the CSR CMs yesterday during the outage and also people have been being compensated for their troubles.
Remember, complaints will always be the "loudest" on the internet - more fun to read.

I am still really looking forward to our stay there.

 

[ChimneyJim]

Not sure when they came online. If you were in lobby it was easy to get to staff elevators but coming down from 10 we used the stairs.

We were comped for yesterday and given 3 passes for MK last night. I’m happy with how they handled it all.

 

[ChimneyJim]

Power out again

 

[Farro]

Power out again

Wow!

Maybe they need to turn off to replace whatever was broken? - hey I was right! Guests reporting being told it's a planned outage to reboot system (or something).

 

[ChimneyJim]

Got the Triangle Deluxe Suite. Room is nice but view is uninspired. Can see Epcot and HS but if you won’t be here at fireworks time it’s a downgrade from water view.

Met a couple just arrived from Europe that checked in next to our old room. Sending guests to rooms without power is a bad play.

 

[alex9179]

Huh. The outages might explain why we don't have a room at 5pm. My boys are in the pool while DD and I hang out on the chairs. We'd all really like to shower before our 730 dinner at Toledo. Thankfully, it looks like moving the ADR isn't a problem. I just hoped to enjoy Dahlia before I fall asleep!

 

[trishadono]

Got the Triangle Deluxe Suite. Room is nice but view is uninspired. Can see Epcot and HS but if you won’t be here at fireworks time it’s a downgrade from water view.

Met a couple just arrived from Europe that checked in next to our old room. Sending guests to rooms without power is a bad play.View attachment 423514View attachment 423515View attachment 423516

What floor are you on. Post after trip if needed for privacy.

 

[hereforthechurros]

We have Coronado (not the tower) booked next week- our first time at that resort and I'm currently looking for another option. Our June trip was just one problem after another. Enough that we left early and I was thinking about cancelling our November trip. Then the AP preview for GE came out and we decided to give it another shot. I went with CSR instead of an AS, hoping to make everything as relaxing as possible without blowing up the budget and I am definitely second guessing that choice

Seems it was just the tower that was affected so not sure you need to worry. Different power grids most likely. We are staying there for the first time in 10 days. If I was a tower reservation we would move but casitas seem fine and we are looking forward to it.