mainelyj
Mouseketeer
- Joined
- Oct 30, 2002
My DS is turning 13 during our stay at the Hard Rock next month. I called the reservations to ask what can I do to make his stay special. They made a note of this fact in our reservations. They referred me to the hotel concierge. This gal was not very helpful, other than to say, there are things that I could order. She referred me to Star Service.
I spoke with Kelly, She was very helpful. She went through all my options and we decided on a Movie Reel Package - it was $30. It includes an in=room movie, lots of candies such as skittles, milk duds, etc. It also includes beverages and popcorn. Because I also have an 11 year old DS, she said she was going to make up something for him - with some extra candy. So, he would not feel left out. Again, she was very helpful. She kept saying she was add some other extra stuff at a discounted rate.
I asked if it could be in our room at check in. She was able to tell me that the hotel for our arrival was only 40% full = interesting. She will not be working on our arrival date, but said she will be there the next day. I specifically asked her name and if she would be working. She seemed to perk up and assured me, she would personally make sure the gifts are ready to go and be in our room upon arrival.
I hope Kelly is right. If so, I will make sure I have a nice envelope with a thank you in it for her time and effort.
I was very impressed again with her knowledge and hope my boys enjoy their suprised gifts.
Donna in Maine
I spoke with Kelly, She was very helpful. She went through all my options and we decided on a Movie Reel Package - it was $30. It includes an in=room movie, lots of candies such as skittles, milk duds, etc. It also includes beverages and popcorn. Because I also have an 11 year old DS, she said she was going to make up something for him - with some extra candy. So, he would not feel left out. Again, she was very helpful. She kept saying she was add some other extra stuff at a discounted rate.
I asked if it could be in our room at check in. She was able to tell me that the hotel for our arrival was only 40% full = interesting. She will not be working on our arrival date, but said she will be there the next day. I specifically asked her name and if she would be working. She seemed to perk up and assured me, she would personally make sure the gifts are ready to go and be in our room upon arrival.
I hope Kelly is right. If so, I will make sure I have a nice envelope with a thank you in it for her time and effort.
I was very impressed again with her knowledge and hope my boys enjoy their suprised gifts.
Donna in Maine