Well, you know, I agreed with this until Kevin pointed out to me that if the price of the ticket goes down significantly, if you booked it yourself, you can contact the airline and get a credit for the difference in price (assuming it's greater than the change fee amount). According to him, that's not an option if you purchase through ABD.
So both options have pluses and minuses.
Sayhello
Hmmm.. not sure about this year, but I had this happen to one of my clients and AbD adjusted the air and he received a $600.00 credit on his charge card. I also changed a flight for my son and was able to call the airline directly, even though AbD booked it. Things may be different now -- this was two and three years ago.
Dotti