On our last trip we were upgraded at Boardwalk Inn. It was a trip to celebrate our 35th anniversary and my husband's birthday. We had booked a standard view (or maybe garden view) room and requested a high floor. We didn't get to the resort until around 10;30pm. When we checked in the cast member told us she was sorry, but they didn't have any rooms on a high floor left, but she put us in a room with nice courtyard view. That was perfectly fine with us. She told us she was going to watch and see if a room like we had requested would open up in the morning, and she would call and let us know. A short while after we got to the room she called us and said the would like to offer us one of the Garden Cottages in the morning, if we would like to stay there
We didn't really know anything about the room, but were happy to try it. Turns out it was a giant upgrade, including being a club level accommodations! It was really nice, and such a big, unexpected treat. When we would see the cast member during the week she was always checking up on us and asking us if we were enjoying our stay. She was just the sweetest. It was a special stay that we will never forget!