diznymom
DIS Veteran
- Joined
- Oct 8, 2011
When 2 people from 2 different households sail together on a Disney cruise, who does the gift basket from Dream Unlimited go to?
Thanks
Thanks
Following. Is a gift basket the reason people choose DU as their TA? Never used a TA but interested in the process.
Are they doing what I would normally do? For the customer service, do they stay up until midnight to book Palo brunch, cabana on CC, tastings, and such? Do they book the staterooms on the morning they are released? And what does this service cost?
The customer usually still does the online check in part--booking brunch, tastings, etc themselves. The TA books the room (calls up Disney when you have a placeholder, etc). Any 'room' changes need to go through the TA--if you want to change rooms, change the people in the rooms, all payments, etc. I've had my TA add Disney transportation, had her request a dining rotation for me, had her add our passport #'s to our first cruise reservation before online check in, so it wouldn't take as long, etc.Are they doing what I would normally do? For the customer service, do they stay up until midnight to book Palo brunch, cabana on CC, tastings, and such? Do they book the staterooms on the morning they are released? And what does this service cost?
DU works through email. There are other TA's out there that would work through phone or office visits, but they may not offer OBC.I can only contact my TA at DU by email. I have no phone number for her, so I have to wait until she checks her email. Is this the norm now. The last time I used a TA was years ago, pre-internet. My concern is if there was an emergency (eg: missed connection, etc), I may not be able to reach her quickly.