We used them in October 2015 and May 2016. I was reading the boards and saw many posts about Kenny but I just googled to see what else might be out there and found them. My husband called Kenny's and left a message and also called Golf Cart Rentals. Golf Cart Rentals answered the phone so that is who he made the reservation with. Kenny's did call back later but the reservation had been made. On the pickup of the cart, in Oct we just picked the cart up from someone here who was turning it back in. When we were ready to turn our in, another camper picked it up from our site. On the May trip we did meet them a a Publix to pick it up after we bought our groceries. When we turned it in, we left it at the boat dock and a camper picked it up later that evening. We did not have any issues and would use them again.
We are at the Fort right now but decided on this trip we did not want to deal with the pick up and drop off. We leave the Fort at around 6 am to head home. We don't want to have to give up the cart a day early or if he need us to deliver it back to him.