Just returned from a stay at OKW in a 2 bedroom. We stayed in building 40 - room 4012.
When we arrived we found about 6 lights bulbs were out, the air conditioning wasn't working properly, a window blind was broken, one of the bathroom sink spouts sprayed water when you turned it on & the dryer was not working properly.
We called about everything & it was taken care of, but were disappointed that these things are not checked on a regular basis. We did voice our concerns to the manager on duty.
I love staying at OKW - that's why we own there, but I have to say that I was somewhat disappointed in the state of our room this time. Also, the carpet does need replacing. It's worn & spotted.
When DH spoke with the manger he said that after 15 years, with another 35 ahead of them, it's time to starting replacing things. He gave us an address of where to write to voice our concerns, which we'll be doing.
Do other people call when things aren't "just so" or are we being picky?
When we arrived we found about 6 lights bulbs were out, the air conditioning wasn't working properly, a window blind was broken, one of the bathroom sink spouts sprayed water when you turned it on & the dryer was not working properly.
We called about everything & it was taken care of, but were disappointed that these things are not checked on a regular basis. We did voice our concerns to the manager on duty.
I love staying at OKW - that's why we own there, but I have to say that I was somewhat disappointed in the state of our room this time. Also, the carpet does need replacing. It's worn & spotted.
When DH spoke with the manger he said that after 15 years, with another 35 ahead of them, it's time to starting replacing things. He gave us an address of where to write to voice our concerns, which we'll be doing.
Do other people call when things aren't "just so" or are we being picky?