Here are the replies I just received. this is a joke and a disgrace to Disney by whomever is running VMK...
#1
Hi,
We do read every email we receive, but unfortunately we have to reply using pre-written replies. This is because we receive such a large volume of email every day. Sometimes this may mean that you get several emails in response to yours, especially if you asked more than one question.
We are sorry if you felt that you had a poor experience with VMK because of this.
Best regards,
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VMK_april
Player Support
VMK
http://www.vmk.com
>Why won't a human reply to these messages? VMK's actions are
inappropriate way to treat a child.
Please reply to discuss this situation and reinstate my child.
#2
Dear Sir/Madam,
Thank you for your email concerning your child's ban. Unfortunately we are unable to discuss specific details of the ban with anyone other than the account holder themselves for privacy reasons. This is because we are unable to verify that you are this account holder's parent. We are sorry for the inconvenience this causes.
However, if you know your child's account details and then use them to follow the 'player' route, we can assist you.
Again, we are sorry for this inconvenience.
Thanks,
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VMK_april
Player Support
VMK