I do not believe it.. I spent 8 days at HIFS in Sept,2001. I had requested a room near the lobby. When we arrived were placed way in the back facing the woods. I was a little more upset. I let know how I felt at the front desk. That did not help. Well as soon as we got back home. I sent them an email. Well I received a letter back from the mananger and he gave me 30% off the rate anytime during 2002. We are now going at the end of this month and only paying $94.50 per night!! During peak time. It does pay off at times to let them how you feel.....