Add this to the list of those that have had poor service at HIFS. I had reserved a sweetheart suite over a month in advance for a Valentines day get away. This is a very big deal for us since we run two businesses with store front hours of close to 70 per week. My wife and I work them all. We usually get half of Saturday and all Sunday off. A short trip to Orlando is the only getaways we get. We show up last Saturday( I was even wearing a new suit that I had bought for the trip) they look us up , note that they have all our address information etc. They have down that we are for a sweetheart suite, but no they don't have one. Their excuse is that they were full the night before and let some people stay over in the suites. We were offered their lowest suite, ( A cheaper one) at the same price with no other compensation. They could not even tell me why if they knew that morning and they had my contact information why I was not called. I informed them that with all the arrangements we have to make including bordering pets I was out $100 just to be able to walk through the door for the night. They did not care. Needless to say we left. We went to the Orlando visitors center where they were very kind and hooked us up with a room from the last minute book they keep. We did end up with a nice Embassy Suite room for less then half what we were going to pay It turned out ok but just add this to your list if you are considering HIFS.