I have stayed club level here on three different occasions. I too love this hotel, but the problem most people have with HRH club level is it's consistency. While my first trip there was wonderful, the second one was horrible and the third was better than the second but not as good as the first. It just depends on when you go. Sometimes the staff is friendly, talkative and helpful and other times they have been down right rude and act as if you're bothering them. The food is basic concierge food that you find on most club levels. Certainly adequate and sometimes even surprising, but I think it's the service, cleanliness of the lounge and friendliness or rudeness of the staff that seems to waver with each trip. I still love this hotel because it's so convenient, beautiful, and lively. I just wish it would be more consistent.