Just trying to find anything leads me to the screen where they don't nickel and dime you do death. UGH! The "Cruise Planner" should be where can I find the semi formal/formal nights, but no, this is the site where they want you to book experiences that cost money.
I hope the cruise is good because I'm not impressed trying to plan stuff. I'm worried I'm going to get on the ship with a poor attitude because the website and phone assistance is miserable.
I've been trying to book spa appointments for my mom and sister, and I have managed to link their reservations online. When I go to book the spa appointment and choose the guests, my only choices are DH and me. Why say I can link other reservations when I can't even access them for something like this. I'm currently on hold with an operator to do this, and I've been on hold waiting for them to get back to me for over 15 minutes. And he got back to me....he doesn't see in his system what I see in the online booking tool. I want a 50 minute swedish massage for $119 at 2:00 pm. He says the only thing he can is see is a 75 minute swedish massage at 9:15 for $187. Huh??? He said to email shore excursions and maybe they can help me.
Please tell me this is not normal.
Oh, and I'm not new to cruising, just new to RCL. I've done 4 Disney cruises and 1 Viking cruise.
I hope the cruise is good because I'm not impressed trying to plan stuff. I'm worried I'm going to get on the ship with a poor attitude because the website and phone assistance is miserable.
I've been trying to book spa appointments for my mom and sister, and I have managed to link their reservations online. When I go to book the spa appointment and choose the guests, my only choices are DH and me. Why say I can link other reservations when I can't even access them for something like this. I'm currently on hold with an operator to do this, and I've been on hold waiting for them to get back to me for over 15 minutes. And he got back to me....he doesn't see in his system what I see in the online booking tool. I want a 50 minute swedish massage for $119 at 2:00 pm. He says the only thing he can is see is a 75 minute swedish massage at 9:15 for $187. Huh??? He said to email shore excursions and maybe they can help me.
Please tell me this is not normal.
Oh, and I'm not new to cruising, just new to RCL. I've done 4 Disney cruises and 1 Viking cruise.
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