Just cancelled our April 3rd trip. Cancelling Aulani was an easy phone call to the Disneyland resorts phone number. Getting in touch with Pleasant Activities at the Aulani Holoholo desk was not as easy. I think they now forward the phone calls to their main location. Hopefully others will be able to get in touch with them easier to cancel and refund credit cards.
Now United, that is where you will run into problems. Even if you have to quarantine for 14 days traveling to Hawaii, looks like United is still currently flying to Hawaii. If United cancels your flight, you get a refund. But they will only return the money to you after holding on to it for 1 year. If you cancel/change the flight, you have to fly within 1 year of the original booking date.
We cancelled out 4/4 trip yesterday too. DVC did not put the points into holding status so that is good, but half of our reservation was on 2018 points which will need to be used by end of August.Just cancelled our April 3rd trip. Cancelling Aulani was an easy phone call to the Disneyland resorts phone number. Getting in touch with Pleasant Activities at the Aulani Holoholo desk was not as easy. I think they now forward the phone calls to their main location. Hopefully others will be able to get in touch with them easier to cancel and refund credit cards.
Now United, that is where you will run into problems. Even if you have to quarantine for 14 days traveling to Hawaii, looks like United is still currently flying to Hawaii. If United cancels your flight, you get a refund. But they will only return the money to you after holding on to it for 1 year. If you cancel/change the flight, you have to fly within 1 year of the original booking date.
I called to cancel my trip for end of May this morning. There was an automated recording that stated that Aulani will be closing effective Mar. 24th until Mar.31st. I am surprised they are still openWhere did you read that they are closing? Everything I can find just talks about restaurants etc.
It seems very odd that Aulani is only announcing a closure for 1 week, until 3/31/2020. Perhaps that's to coincide with the current Disney dates for Disneyland and WDW. But it seems extremely unlikely at this point that any of those places will be opening at the end of March, beginning of April. Closing one week accomplishes absolutely nothing at Aulani. Soon it will be an easy call, as government restrictions and airline cancellations will dictate who can travel there and back.
Did they actually unborrow the points immediately or promise to "submit the form" and wait up to 30 days?Today I called to cancel our trip scheduled over Memorial Day weekend. DVC member services were very accommodating. They Unborrowed the 2021 points and returned it into my 2021 use year in addition to refunding the one time purchase points that I had to use to complete my reservation. It is a bummer that we won’t be able to go on our trip, but feel like we have absolutely made the right decision. Planning to visit in December around the holidays instead if things settle down. Also, American Airlines policy was very customer friendly. They returned our miles and gave us full credit for a couple other tickets booked with credit card points to be used for travel by end of the year. Wish you all get the same kind of treatment all around should you decide to cancel/reschedule.
Showed up right away in my account. I checked and unborrowed points were back in the year I borrowed from (2021)Did they actually unborrow the points immediately or promise to "submit the form" and wait up to 30 days?
Wow. I called yesterday and got the “we’ll submit the form” response.Showed up right away in my account. I checked and unborrowed points were back in the year I borrowed from (2021)
You know what really screws yourself and your family? Unemployment and bread linesEveryone heading to Hawaii this spring should be canceling. Flights may not be around to take you home (see Canada shutting down certain airports now), states may be closing borders, and supplies may be non-existant...and Aulani itself may follow the rest of the Disney properties and close b/c Hawaii, as a site of vacationers and cruise ship arrivers, is probably ripe for an outbreak of a significant level within the next 2 weeks.
It sucks to adult...but it sucks more to know by not adulting, you screw yourself, your family, your neighbors, and all of your country mates over.
Stay home and rebook for 6-12 months for now.