The first time I was approached by a CM with a survey pad in a Disney park I was impressed and very happy to answer their questions....it looked like a good customer service tactic at the time.
But as I read and hear more about Disney's reasoning behind certain decisions (Character Caravan, DinoRama, etc...) and hear about the kinds of questions others have been asked it sure is looking like they have devised surveys to tell them what they want to hear...that guests true opinions aren't really being valued.
Honestly, it seems like they are taking survey information and using it to see how bad they can really let things get and how much money they can get out of guests with minimal investment into improvements. When we complain later they just whip out the results of these surveys and say "sorry, but this is what guests say they want"
Any thoughts? The last survey I did at WDW was in regards to admission media and was done at MGM. Just makes me wonder what they're going to do to screw us as a result of their findings! I'm wondering if I need to stop participating in these...or if we just need to keep the Miranda warnings in mind "anything you say can and will be used against you by the Disney company"
But as I read and hear more about Disney's reasoning behind certain decisions (Character Caravan, DinoRama, etc...) and hear about the kinds of questions others have been asked it sure is looking like they have devised surveys to tell them what they want to hear...that guests true opinions aren't really being valued.
Honestly, it seems like they are taking survey information and using it to see how bad they can really let things get and how much money they can get out of guests with minimal investment into improvements. When we complain later they just whip out the results of these surveys and say "sorry, but this is what guests say they want"
Any thoughts? The last survey I did at WDW was in regards to admission media and was done at MGM. Just makes me wonder what they're going to do to screw us as a result of their findings! I'm wondering if I need to stop participating in these...or if we just need to keep the Miranda warnings in mind "anything you say can and will be used against you by the Disney company"