What website issues do you have, because honestly I don't have any more than I have with the Disney main page. I don't think that is a DVC specific issue.
Yeah I agree, I wasn't trying to say if a SVP said I want this fixed come back in 1 week for an IT issue it would suddenly be magically fixed. I'm in IT, so I definitely understand the nuances of issues that Disney is facing (although I can't defend how long it takes them to fix the gremlins, they just took a multiple day outage to upgrade the systems and many of the bugs still remain). It might be a different story if you're an e-commerce company and your website is down ... suddenly your primary source of revenue is gone ... the message is probably a lot different there and not just driven by customer complaints
I was more thinking if the SVP got a lot of complaints from customers about lets say the point allocation for the year - they should be empowered to say - figure out how to fix this and come back to me. Which I assume is something that actually occurred with the 2021 point charts and in years prior as well (thank goodness for the smart people who run all of those spreadsheets each year).
And honestly many on this forum complain about things that should be directed to other divisions of WDW rather than DVC. Like parks, tickets, IT, etc. To me that is more on them than DVC. At least find out what you really own as it is in everyone's POS. And yes I did read mine. 
There are more than 250,000 DVC members and honestly I think most don't complain like those on this forum.
Depending on how that is pronounced, some might say we've been getting that complete experience for a while now.
Absolutely. But if you let a bad decision stand it is on you. There are many times I’ve been steamrolled but I made my views known that I refuse to promote____ agenda or ____ project. I will execute as follows but I make sure that I will not be the face of the decision. As a senior executive, if you don’t push back, you are responsible. She did not push back. She was the face of the decision. I have received person email responses from her concerning serious issues that were shockingly insincere. She didn’t have a clue about how to run dvc. Telling people you care all the time doesn’t make it true. In fact, it is just the opposite. When you have to say you care all the time, it is because your actions show you don’t. She tried to cover up bad decisions and policies all the time but saying how much she “cares about the customer experience.”
I think my biggest gripe is with Disney and not DVC... the perks like magical express, real park hopping and magical hours vanishing are hard to swallow. Plus added expense for the new FPS and Genie. Of course I would love a bigger discount on APs, because I am having a difficult time finding the value of purchasing AP or even park tickets when my vacation at Disney will not be close to the vacations I have been able to previously have... For those that are new, they won't know the difference... but for me being able to walk into Epcot for breakfast, then go off to another park for the day, they off to another for dinner - those days are gone. Just one example. Even being able to arrive at airport and not have to stress about transportation or anything else for the rest of my stay... gone...
I will go one step further, she was promoted for NOT doing the right thing for DVC owners. She took the heat and with a smile on her face and a fake caring about customer experience. All the while allowing something like the Point chart fiasco to go unchecked. I keep coming back to that issue since some of the others were not made by her and we do not know all that went into say the Point restrictions on secondary market purchases. I once was in management and took a different path when it became obvious that my voice was not being heard and I was expected to do things that were just not right. At the end of the day, you have to look in the mirror and live with that person.
She's now a senior VP of commercial strategies for Signature Experiences. DVC is part of Signature Experiences. That doesn't mean that he reports directly to her or that she is further up the food chain from him. But there is probably going to be some interaction between the two on a regular basis.
And as been pointed out, she is over DVC so yes this is a promotion.
