Hello, Although I understand that things may be overwhelming at this time, I am very concerned about the lack of response to my email of July 16th. Also, when the You First site finally allowed me to view my preferences, it did show my status as platinum, after I updated my preferences, it reset my status to member. Obviously, Loews was not prepared to roll out the new site and I find this particularly disappointing.
I do not understand why with such lead time that your IT department could not have done a better job in preparing the site. Also, I find it particularly upsetting that Loews attempted to instill a false sense of hope about the changes when advertising that the changes were "more of what you want" when even the least amount of market study would have indicated that most Loews First members would not welcome the change from nights to stays to maintain status.
Obviously, Loews no longer values the stays of the leisure member and I have to question whether continued membership within the You First program is a worthwhile choice. I hope that my status will be returned however given the many errors that is being made in the roll out of this new program I am not particularly confident.