I have to vent some frustration, so just go with me for a second. We just got back (9/28-10/01) from VWL and I have a need to express some disappointment with what I believe to be a lack of benefits, privileges, and the overall clout that the word, DVC MEMBER, once carried. Over the last few years I have come to feel that being a member no longer carries any special attention from Disney. I honestly have conceded the fact that they now have my money so they no longer see a need to appease my measly concerns. This past weekend I was told that being a MEMBER did not give me any special considerations. At the front desk to check in at VWL, I asked if they had a special check in for DVC MEMBERS and was told that the villas was too small in the number of rooms to warrant its own check in area, minus one of member clout. I also asked about the possibility of changing to a one bedroom from a studio, I was told if I was paying cash they could help me but not on a points basis, minus two for member clout. Once I got to the room I was truly pleased with the beauty of it however it did not take long for my feeling of pleasure to change. I turned on the faucet in the kitchenette area and water went out everywhere, it was busted. I also found out that the bathroom sink would not drain properly and that the balcony door had two busted locks and there was no way to secure the door. After TWO calls to the maintenance desk, someone was sent to fix my problems. As it turned out, they did not have a part to fix the sink that sprayed water and I would have to lift the drain plug on the other since it would not stay up, minus three for member clout. I also found out the member meant nothing when coming through the entry gates and was also told that late check outs are not available for the Villas side but could be accommodated if staying in the regular hotel side, minus four and five for member clout. Well, I guess I have vented enough, I know it does not change anything but I think I feel just a little bit better. Feel free to express your feeling of support, or as some always do, your feeling that I should keep my mouth shut and just feel honored to be a DVCMEMBER.
OKW member since 92
OKW member since 92