I've skimmed these posts all evening. I had hoped to order something special for our anniversary trip in the fall. Now, after reading, I'm gonna just say no.
1.There seems to be no guarantee that you will get what you are promised.
2.Most phone reps don't know what they are doing
3. If they do know what they are doing, 90% of the time they refuse to go off of their cue cards for something special.
Why, with Celebrations, can't Disney get this right? I work at a bakery. Day after day, with 24 hour notice, the ladies whip out specialized cakes for our customers. It's called talent and effort people! You can't tell me that Disney can't find the talent to keep up with demand.
Sigh...it is frustrating. I hoped for something special but I have to say that I'm just not willing to chance it after reading these posts.