We rented from Hertz at MCO - pick up July 22 in the afternoon. I joined Gold Star when I made the reservation. It was our first experience renting from Hertz at MCO and being a new Gold Star member I wasn't sure what to expect. Our reservation was pay it later - to be paid on pick up the car. I reserved a AAA rate for a standard car that was the best rate at the time, and included my spouse as a driver. We went directly to the garage to the Hertz area and my name was on the board outside the Hertz office in the garage and it said "5 stars" next to it. We were directed to pick up any vehicle in the 5 stars area (by an attendant n the garage) - however there were no cars in that aisle. So we stopped in the garage office (no wait) and they told us to pick any car in the executive or premium aisles. We selected a Nissan Rogue that had around 20,000 miles on it - very clean. Got in the car, and stopped at the kiosk on the way out to show them my credit card and drivers license. The paperwork matched my quoted rate, and we were off. We didn't have any issues at drop off either. It was as easy as our previous rentals with Alamo and National Rental Car at MCO. I wouldn't hesitate to rent from them again. I know that some people have had issues with a previously booked code. We didn't have any issues with our AAA rate.