We canceled a May cruise, unfortunately after final payment. It took about six weeks to receive the official verification of the future cruise credit for our fare . . . NOT a refund.
We are still waiting, after 10 weeks, for the refund of taxes, fees, and our drink packages.
Not pleased.
I recently lifted and sifted our Dec cruise to next year. The call took over 2hrs but got it done. The agent was good though keeping me informed and kept coming back on the call saying "I'm still waiting....". Definitely call when you have lots of time. Good luck.Currently on hold with Royal to 'move' our November 2020 cruise to March 2021. Let's see how it goes.
So far:
- I got someone on the phone in about 5 minutes. She took my information and put me back on hold to transfer to someone else (idk why).
- That was about 30 minutes ago, still on hold.
Update:
- 90 minutes later I was disconnected.
Will try again next week Monday or Tuesday.
Thank you for the encouragement. I'm hoping to try again on Monday.I recently lifted and sifted our Dec cruise to next year. The call took over 2hrs but got it done. The agent was good though keeping me informed and kept coming back on the call saying "I'm still waiting....". Definitely call when you have lots of time. Good luck.