I can't remember what was on the form now I'm afraid.
The first time we did it we had a letter from them giving us a pin code and we had to put a club ID in which you should have received with your member ship documents and they gave us the pin number.
It was a 5 letter unique pin number. Then we created our own user name.
Keith had trouble getting in once and had to change his password and in the end he had to contact Member services - freephone 0800 89 0011 (from BT phones), or 0800 013 011 (from AT & T phones) and you will be prompted to ring 1 800 800 9800 and they should help you.. They helped us.
Or you can email DVC member services from the DVC member site. (contact us), without logging in.
Did you get booked up ok on flights William?
We got a good deal last week flying Aberdeen to Manchester BMI, then to Orlando with Virgin.
Hope this helps.
I had the same problems that you are experiencing, Sofia at MS asked me to type in dvcmembers.com and click on forgotten password, it asks for email address and surname, enter these and then it looks to see if you have an account anywhere else within disney like if you have ever used disney go.com etc then it emails to you your password used previously,
hope this makes sense.
In my case I have had to use my email address and a password previously used on Disneygo.com to gain access to the members website.
then you enter your activation code and pin no and your'e done.
However for some reason we still cannot bank points etc, oh wel!! lol
If this makes no sense call MS and ask for the website help department, this is what I did, good luck
Recieved this email from memberservices.
Thank you for your email.
If you are having challenges registering, here is a list of items to
check:
Make sure you have received both your Club ID and PIN number. Both of these codes are required to confirm each registration.
The PIN number is sensitive to upper and lower case text. Please ensure that you do not have the "caps lock" selected on your keyboard.
Make sure you do not receive any error messages during the first part of your registration. Certain fields are required and are designated by an asterisk (*).
Only one "User Name" can be selected per individual and must be the user's email address. You are unable to share the same "User Name."
If you are still having challenges, please call Member Services at
(800) ******** or 407-566-3800.
The thing is I have already told them that I have tried this several times. Think I will give up.