Seeking advice from this community: my Fidelity Real Estate (Fidelity) agent is ghosting me after making a couple of mistakes that has delayed the ROFR and closing process for at least 3 weeks.
What happened:
- After getting my offer accepted, my agent used Mason Title, which wasted over a week because Mason Title cannot close Aulani transactions
- After a couple weeks, the First American Title Company (FATC) contacted me and told me that they cannot start anything until they receive the "initial deposit" - which I paid via Fidelity to Mason in the initial paperwork
- I hear nothing from my Fidelity agent or coordinator for days (despite my agent being copied on the email noting that FATC hasn't received initial deposit), so I contact my agent - who finally tells me that they've been trying to get Mason to transfer the initial deposit funds to FATC directly
- We're currently in some blackhole holding pattern b/c my agent doesn't know what to do, and I have no idea how long this delay will continue.
- Both Fidelity and FATC have been slow to respond and I'm losing patience with both, and getting frustrated with this whole transaction.
I wished Fidelity would've notified me as soon as we switched from Mason to FATC and talked through options (e.g., how do I want to pay the initial deposit to FATC and separately get a refund from Mason)
Anyone have any advice on what I can do to expedite the closing of this transaction? Is there a way to escalate to "management" with either Fidelity or FATC?