PlutoTheDog89
DIS Veteran
- Joined
- Sep 19, 2011
Our first stay at Poly and a sour taste in our mouth...
Our room wasn’t cleaned. We returned around 4pm to change and the room wasn’t cleaned. We were inside maybe 10 minutes, then left for Epcot.
We just came back at 11:30pm and the room was never cleaned. We called the front desk and they said “your privacy sign must have been on.”
So much for customer is always right. I can assure you the sign was never on the door.
We had trouble with housekeeping a few years ago. If we complain, will we be seen as “repeat complainers”? I’m afraid of it being considered “boy who claimed wolf.” We called front desk but the manager and person answering the phone was very rude and basically blamed us for it not being cleaned.
Our room wasn’t cleaned. We returned around 4pm to change and the room wasn’t cleaned. We were inside maybe 10 minutes, then left for Epcot.
We just came back at 11:30pm and the room was never cleaned. We called the front desk and they said “your privacy sign must have been on.”
So much for customer is always right. I can assure you the sign was never on the door.
We had trouble with housekeeping a few years ago. If we complain, will we be seen as “repeat complainers”? I’m afraid of it being considered “boy who claimed wolf.” We called front desk but the manager and person answering the phone was very rude and basically blamed us for it not being cleaned.