We just completed a stay at RP and we were completely underwhelmed.
Check in was atrocious - you have to talk to a handful of different people to get checked into the room, get bell services situated, get your park tickets (even if pre-paid,) get your express passes, etc. The whole process took 90 minutes! Come on, that's ridiculous.
Our room housekeeping service could be described as bare minimum. Our room was not vacuumed all week. You are provided a hangtag that says "please service room" so that you can let housekeeping know you are out of the room, but despite putting that out at 7a we would come back to the room around 4p and still be faced with dirty towels and full trash cans, etc.
We were impressed with the kid activities at the pool. They were nice and seemed more engaging than at Disney, to be honest - those staff members were great.
The pool, though. Good lord. They close the pool at the tiniest vision of raincloud. Rides can be cranking away in the distance (you can see/hear Hulk and Doom from the pool) and the water taxi can be chugging along, but they will close the pool. Radar can be crystal clear. And NO ONE will give you any information about it - like, how soon might it be open? Is it a weather closing or a water quality issue? Literally the lifeguards will not give you an answer. However, we were always encouraged to go use the bar - because it was still open! One night they closed the entire pool area and we were told to call the front desk to find out when it was opened again. About 45m later, I called the front desk (because the weather was clear as could be) and was told it was open again - GREAT! Got the kids gathered up (took 5m) and headed down for a swim. Nope, not open - front desk was wrong. I understand that pools need to close for safety reasons but the cloak and dagger approach here was just so freaking irritating. It was like 9p. Pools close at 11. Just tell me - nope, we're done for the night, we're sending lifeguards home.
We stayed at RP to get the express pass and early entry, but I feel like the price we paid was not in line with the services we got in return. Next time, I will stay offsite (or just remain at Disney and plan a Universal day) and just buy an express pass or something.