vicarrieous
DIS Veteran
- Joined
- Feb 12, 2015
That’s my experience over the phone as well. Upgraded to APs from park hopper with no issues.
Two phone calls and both cast members from ticketing said DVC members qualify. Just FYI that both knew the difference between a blue and white card and I was still able to purchase. I really only called back the second time because I didn’t want to show up and have issues and the second call confirmed we are good to go. The second rep said this is not a membership extra it is a offer to DVC members.
I think what’s happening is when people are calling ticketing to purchase an annual pass and don’t already have existing tickets are directed to DVC member services and DVC reps say no. I believe the way to go is once you have a park ticket even for just one day to call general ticketing to upgrade.
Remember that DVD (think direct sales) negotiates membership extras and not DVC.
Not to get off topic but it’s also why I take exception with everyone paying the same dues but the handling of membership extras get passed on to member services when only some members get the perks but we all pay. Think to when membership extra promotions have come out and there were hours long wait times.
I had tickets to upgrade and was told I was not eligible. The ticketing CM took my membership number and had to "verify" with DVC which then came back as no.
There is clearly a mix of incorrect information going around ticketing.