Nick6300
DIS Veteran
- Joined
- May 3, 2017
My friend (Mary) booked the Swan for us 2 adults + baby using Marriott Bonvoy pts. We're reimbursing her in cash, she's not staying w/us. She called Swan to add us.
1. Baby is not showing up on MDE as option, just Mary + me and wife (3 adults). Does the baby need to be on the reservation and linked to MDE? I'd think yes, when I called, Swadolphin CM said baby's are never on reservation, general CM said baby should be on reservation and MDE, call hotel again as they can't see the reservation since it's a Marriott reservation.
2. Does Mary need to stay on the reservation even though not going to be there? My guess is that she can't be removed from the reservation since she booked it under her name, and only canceling the reservation would take her name off. Swdolphin CM had said just mention at check in that Mary will not there and the check in CM will likely remove her so we're not charged the extra adult $25/night fee but that Mary will not earn MB points for the stay (doesn't make sense since redeeming points for the stay).
How do I avoid the extra adult fee without risking something bad happening to the reservation where we have to pay the whole booking on the spot? If Mary needs to stay on the reservation, would I have to link her to MDE (she doesn't have tickets) and insist that she remain on the reservation at check in? Once linked on MDE, are we safe to pay Mary and cancel our original, Sports reservation? When expressing this concern, Swadolphin CM said that he'd simply remove Mary from reservation. I told him not to in case it messes up the reservation, but he said he already did. However, I think she's still on it as I called Marriott Bonvoy hotline and they only see Mary on the reservation - and none of us, not entirely reassuring unless Mary's second call direct to Swan to add us wouldn't show up on Marriott Bonvoy. Starting to regret this experiment, I'm hoping some of you are experienced in this situation. Thanks!
1. Baby is not showing up on MDE as option, just Mary + me and wife (3 adults). Does the baby need to be on the reservation and linked to MDE? I'd think yes, when I called, Swadolphin CM said baby's are never on reservation, general CM said baby should be on reservation and MDE, call hotel again as they can't see the reservation since it's a Marriott reservation.
2. Does Mary need to stay on the reservation even though not going to be there? My guess is that she can't be removed from the reservation since she booked it under her name, and only canceling the reservation would take her name off. Swdolphin CM had said just mention at check in that Mary will not there and the check in CM will likely remove her so we're not charged the extra adult $25/night fee but that Mary will not earn MB points for the stay (doesn't make sense since redeeming points for the stay).
How do I avoid the extra adult fee without risking something bad happening to the reservation where we have to pay the whole booking on the spot? If Mary needs to stay on the reservation, would I have to link her to MDE (she doesn't have tickets) and insist that she remain on the reservation at check in? Once linked on MDE, are we safe to pay Mary and cancel our original, Sports reservation? When expressing this concern, Swadolphin CM said that he'd simply remove Mary from reservation. I told him not to in case it messes up the reservation, but he said he already did. However, I think she's still on it as I called Marriott Bonvoy hotline and they only see Mary on the reservation - and none of us, not entirely reassuring unless Mary's second call direct to Swan to add us wouldn't show up on Marriott Bonvoy. Starting to regret this experiment, I'm hoping some of you are experienced in this situation. Thanks!