Just received the below e-mail from Quark. Kudos to them for how they are handling the situation.
I want to thank you in advance for your understanding and patience as the current situation—that’s impacting every facet of travel—unfolds and changes daily. We’re facing uncertain times—but one thing
is certain: Our commitment to you as a member of our Quark Expeditions Polar Family.
We empathize with you and all of our guests whose plans have been disrupted by the COVID-19 crisis. This is why we've created our new
Book with Confidence & Rebook Anytime Policy, applicable to our Arctic 2020 season (excludes North Pole):
- Cancel any time for any reason right up to 24 hours prior to your voyage start date
- Risk-free - rebook with 100% Future Travel Refund Credit (FTRC) for deposits or other partial payments at time of cancelation received by Quark Expeditions
- Risk-free - rebook with 120% Future Travel Refund Credit (FTRC) for voyages where full payment at time of cancellation has been received by Quark Expeditions
- Rebook for free - No rebooking fees
- The Future Travel Refund Credit is Transferable*
- New and existing Antarctica 2020 bookings receive Extended Payment Terms for voyages up to 60 days prior to voyage
If you require a Future Travel Refund Credit, please complete the form found on the bottom of our
COVID-19 updates page, where you'll also find the terms of our
Book with Confidence & Rebook Anytime Policy.
Wishing you happy travels in the near future,