You can use most of the features of the Bonvoy app including check-in but as @hedberg1661 indicated above the Swan & Dolphin don't participate in the Bonvoy electronic room key function as of today. They have not upgraded the room door locks and systems to support this feature.
There is no freezer but you might check to see if they have other options to assist you.
When they first banned loose ice, there was a lot of discussion about how to keep things cold in the parks. I saw a few posters mention some special ice packs (IIRC they were maybe mostly for keeping meds cold?) that can be frozen in a refrigerator rather than a freezer. I never looked into them further, but that might be something of help to you. Make sure to bring your roller too! I got two different small ones at the checkout at Dicks Sporting Goods. Athlete impulse buys—rollers and energy gels!!
Frozen water bottles are genius!!! And don’t go barefoot anywhere but the shower! If I’m awake, I have my Crocs on. I never want that pain again!
If you call in again call the S/D number, ask for in-house reservations. Seems like the back of the house team might be better at resolving these issues.
I'm honestly not sure why I care to link it. Can anybody come up with a reason? Unless it's used somehow to drive the early entry benefit (which we'll have DPs on that in early Oct of course), otherwise, I'm not worried about it, lol.
If you link your reservation to MDE then you don't have to present your room key to access the Theme Parks for parking if you have a Smartphone of MB.
