Oh my goodness! After holding for over two hours, I am wondering if I should cancel my Disney Travel Company reservation and rebook with Marriott directly.
We just wanted to book a quick end of summer WDW get away. We had never stayed at Swan/Dolphin before. After eating there and passing through on the way to the mini golf course last summer, we thought we might want to give it a try. I did a mock booking with Marriott and was going to be charged for the whole stay up front - and that was the flexible rate.
So, I called Disney direct and booked a room only for our August stay. She said the charge was $895 and I my credit card would not be charged. I knew that I was not getting correct information. The resort fee did not seem to be included and I knew that a deposit was needed for room only. I just decided to wait and check out the booking info on
MDE or my email confirmation. Never got an email and never showed on my MDE. My credit card has a pending charge from Dolphin for $338.
I called today to inquire and started with reservations. She said she would resend the email and it would take 24 hours. I was transferred to another department. After another long hold, I was told I need to wait another few days for Marriott to respond in regard to the reservation not showing on MDE. Disney always says emails will take 24 hours and they usually take 24 seconds.
Do you think I should just book directly through Marriott? I was trying to avoid paying the entire balance up front.