We were on the waitlist for the Brown Derby and doing the Fantastimic package. Finally our waitlist came through we had PS's for 4pm on Thursday 12/9. We went to the Brown Derby at 4pm and found out we didn't have any PS's there. The guy at the resv stand looked in his system and found our PS's were for the Hollywood and Vine restaurant instead. We told the guy we had confirmed resv's at the Brown Derby (our confirmation letter sorry to say was in our room at AKL). The guy got very rude to us and said "We have guests with reall reservations and we will change the guests with Fantasmic reservations to the Hollywood and Vine restaurant due to overbookings" (or words simular). This guy was very condesinding, arragant and rude to us and he made us feel like he was looking down on us and that our $$ wasn't worth a dine in that restaurant.
We went to the Hollywood and Vine restaurant very angry about this situation and spoke to the Gretta the manager there. We asked her politely to cancel our resv's and make sure we weren't charged for those PS's and give our PS's to the nice lady's in front of us asking for PS's for that night. Gretta tried to have us have dinner there but we were to upset regarding the situation at the Brown Derby to eat anything. Gretta did give us a voucher to go into Fantasmic at their special entrance. We sadly didn't use this due to what happend and we saw the Osbourn lights instead.
We did call AKL Conceirge and let them know what happend due to they were the ones to make those resv's. Unknown to us after we got off the phone with them AKL concierge manager had called the Brown Derby and talked to the manager over there and they got us PS's for 6:10 pm. We didn't know about this until we got back to our room at AKL concierge (around 7pm) but due to this above situation we didn't want to eat there. AKL conceirge did comp us inroom dinning for the mishap. I just wanted to warn everyone that the Brown Derby can and will bump guests from their restarant to another restaurant due to overbookings.
One thing I hope someone would do in this situation is to let the guest know ahead of time that the Brown Derby or any restaurant was changing thier PS's to another restaurant and then let the guest decide what they want to do about it. If they want to keep the PS or cancel it insead of having an explosive situation like we had.
Minybear
We went to the Hollywood and Vine restaurant very angry about this situation and spoke to the Gretta the manager there. We asked her politely to cancel our resv's and make sure we weren't charged for those PS's and give our PS's to the nice lady's in front of us asking for PS's for that night. Gretta tried to have us have dinner there but we were to upset regarding the situation at the Brown Derby to eat anything. Gretta did give us a voucher to go into Fantasmic at their special entrance. We sadly didn't use this due to what happend and we saw the Osbourn lights instead.
We did call AKL Conceirge and let them know what happend due to they were the ones to make those resv's. Unknown to us after we got off the phone with them AKL concierge manager had called the Brown Derby and talked to the manager over there and they got us PS's for 6:10 pm. We didn't know about this until we got back to our room at AKL concierge (around 7pm) but due to this above situation we didn't want to eat there. AKL conceirge did comp us inroom dinning for the mishap. I just wanted to warn everyone that the Brown Derby can and will bump guests from their restarant to another restaurant due to overbookings.
One thing I hope someone would do in this situation is to let the guest know ahead of time that the Brown Derby or any restaurant was changing thier PS's to another restaurant and then let the guest decide what they want to do about it. If they want to keep the PS or cancel it insead of having an explosive situation like we had.
Minybear